Leads don't wait. If a customer contacts your business and doesn't hear back within a few minutes, they’re going to find the next option, send a message to your competitor, and book with whoever responds first. You're not ignoring them intentionally. You're running a business, and unread texts pile up fast.
Voice Assist makes sure no call goes unanswered. Now it’s bringing that same experience to text messages.
Texting is how customers reach out. Are you responding fast enough?
90%
90% of leads prefer to be texted over called when given the option
209%
— and text messages get a 209% higher response rate than phone calls.
For most businesses, though, a fast reply isn’t always possible. Customers use texting to compare options, then book with whoever answers first.
Teams are busy, offices close, and staffing doesn't always stretch to cover every incoming message, especially after hours or during peak periods. Every text that goes unanswered is revenue you didn't capture.
But the last thing businesses need is another inbox to monitor. They need help responding.
Meet Voice Assist texting: One AI agent for your calls and texts
Voice Assist already answers inbound calls 24/7 — capturing lead details, answering questions, and making sure no lead goes unanswered. Now, the moment a lead texts your business number, Voice Assist does the same via text — replying immediately, before they lose interest.
Most businesses handle calls and texts through completely separate tools, which means separate inboxes, separate histories, and no connection between the two. Voice Assist brings them together. One AI agent means a single source of context and one place to manage every customer conversation.
One AI agent that knows the full conversation
Calls and texts in Voice Assist share the same memory and context. If a customer calls in the morning and texts that afternoon, the agent already knows who they are and what they asked about. They never have to repeat themselves — and neither does your team.
For customers, that means one consistent experience regardless of how they reach you. No starting over, no disconnected interactions, no frustration from explaining the same problem twice. The conversation just moves forward.
Picture how that plays out. A homeowner calls at noon asking about AC repair pricing. At 8 p.m. on Friday, they text to book the job. Because Voice Assist remembers the earlier call, it picks up right where things left off: "Ready to get that scheduled? Here's the link to pick your time." The job is booked before Monday morning.
Turn more conversations into booked customers
Voice Assist texting handles the full conversation from first reply to booking, without anyone on your team needing to step in.
Instant replies, around the clock
Voice Assist texting responds immediately every time, regardless of what else is happening in your business. A lead who texts at 11 p.m. on a Friday gets the same fast response as one who texts at 10 a.m. on a Tuesday — and they never have time to shop around.
Replies that know your business
Voice Assist texting uses your Business Profile to respond the way your team would — drawing on what you do, the services you offer, and previous conversations. Leads get accurate information and specific answers that move the conversation forward.
From interested to booked, automatically
The moment a lead signals they're ready to schedule, Voice Assist automatically sends a Calendly or Google Calendar booking link — or whatever link or document the lead needs next. No back-and-forth, delay, or missed opportunity because someone couldn’t follow up at the right moment.
Smart escalation
Voice Assist texting always puts your leads first. If a question gets too complex, a topic feels sensitive, or someone asks to speak with a real person, it hands the conversation to your team right away. Customers get the AI when it helps, and a real person when they need one.
Human takeover
Any team member can see text conversations by Voice Assist in CallRail messaging. By clicking the “take over” button, your team can step in at exactly the right moment, fully informed and ready to help.
After-hours and overflow coverage
Peak periods, late nights, weekends, short-staffed days — these are exactly when leads slip through the cracks for most businesses. Voice Assist handles the volume whenever your team can't, keeping every inbound call or text covered without requiring additional headcount or after-hours shifts. If a call goes unanswered or a caller hangs up before finishing with Voice Assist, Voice Assist texting sends a rescue text automatically — so leads get a second chance.
A law firm gets a text at 9 p.m. from someone who just had an accident and needs to speak with an attorney. Voice Assist replies, captures their details, answers initial questions about the intake process, and immediately flags the conversation for the team, so it’s the first thing they see in the morning — with everything already documented.
Never miss a lead. Never repeat a conversation.
Leads don't just call anymore. They text after hours, use multiple methods of communication, and book with whoever responds first. With texting and calling, Voice Assist becomes the full-service AI assistant that handles both — giving every customer one connected experience.
Already using Voice Assist? Texting is available now at $0.03 per text — no AI surcharge, no plan change required. Contact a specialist to get set up.
New to Voice Assist? Try CallRail free for 14 days.
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