The healthcare industry has faced years of stressors, including provider shortages, increasing cyber threats, and regulatory changes. Clinics and hospitals can help inoculate themselves against these challenges by providing a great patient experience, which can improve everything from profit margins to employee satisfaction while decreasing malpractice risks.
While patient experience scores are improving from their pandemic-era lows, the overall sentiment toward the healthcare industry is still in dire straits. With an AI-powered tool like Convert Assist from CallRail, clinics and hospitals can improve the patient experience with every call while maintaining HIPAA compliance.
How Convert Assist brings a new level of care to every call
There are three ways the Convert Assist can help you quickly elevate your patient’s experience with more efficient communication: Action plan, smart follow-up, and call coaching.
1. Action plans ensures every call gets the aftercare it deserves
In healthcare, it’s critical to not let details — or patients — slip through the cracks. With the action plan feature in Convert Assist, every call is automatically analyzed, and a unique set of next steps are generated.
From setting up a consultation phone call and scheduling an appointment to sending over patient records or a new prescription, you know exactly what you need to do based on the conversation you just had. This can help busy clinics and office environments ensure every patient gets the best experience every time they call in.
2. Smart follow-up provides preventive care for busy offices
Providing an exceptional level of care for new and existing patients usually means there aren’t enough hours in the day to get through it all. Convert Assist’s smart follow-up feature can lend a helping hand when it comes to keeping new and existing patients on track, saving you precious time in your follow-up efforts.
Smart follow-up allows clinics to deliver consistent and efficient messaging after patient calls. It uses AI to automatically draft a follow-up response to any conversation, ensuring agents have ready-to-go messages to respond to patients via phone or email. The personalized responses let you quickly get new patients in the books and help provide crucial context for past conversations — ensuring patients feel like they’re not repeating their entire history on every call.
3. Call coaching delivers a second opinion on improving patient experiences
The odds are that there isn’t anyone in the clinic who has the time to listen to every patient call and provide feedback to frontline staff — but that doesn’t mean there isn’t room for improvement. With call coaching, Convert Assist can provide near-real-time feedback on every call to improve the patient experience.
Call coaching automatically generates a summary of what went well on the call and provides specific recommendations, such as a missed opportunity to promote and explain a service, to help staff better convert callers into patients. In a hectic work environment, call coaching is an effortless way to improve how patient care is being delivered on the phone — without the need for someone constantly listening in on calls.
See how Convert Assist can elevate your patient experience
CallRail is a trusted partner for healthcare providers looking to deliver standout service while keeping patient acquisition costs down. If your clinic’s patient experience rates closer to a grimace than a smiley face on a pain scale, it may be time to invest in AI-powered support like Convert Assist.
See how easy it is to improve the patient experience with every conversation. Get started with a free 14-day trial.
