Manage

Provide the best buying experience

Keep customer service personalized as you grow

Start every conversation knowing who you’re talking to and why they’re reaching out.

Call Recording

Access an archive of every call that you can refer to later

Review your conversations for quality and accuracy to provide exceptional customer service.

Text Messaging

Engage with customers via text

Send text messages to your customers from your computer or with CallRail’s mobile app. Create templates of the messages you send most often to make responding efficient and convenient.

Call Notifications

Get desktop, mobile, and email alerts for your calls

Call Flow Builder

Segment, schedule, and organize your calls

Ensure your callers reach the right person or team by building a personalized routing experience. Create a routing system that helps you unlock sales opportunities without sacrificing customer service or data cleanliness for your reports.

Connect your leads with the right person every time

Ad platforms like Google Ads, Microsoft Ads, and Facebook tend to focus on showing what performs best in their system. We aim to solve this problem by giving you an unbiased, holistic view.

Lead Center

Keep your team informed and engaged

Take calls and reply to text messages with our browser-based softphone. Categorize, score, and add notes to calls in real-time so everyone on your team is prepared to take care of your customers.

Product Features

Mobile App

Stay in touch with customers no matter where you are

Agent Settings

Keep your team organized so they can focus on customers

Keypad Scoring

Record important details about a call as soon as it ends

Create an experience that propels your business forward

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