On any given day, you reach out to dozens or even hundreds of leads and customers. Odds are, a lot of the text messages you send are very similar to one another: responding to missed calls, gathering correct contact information, answering FAQs, etc.
It may not feel like it with each individual text, but manually typing and sending hundreds of the same messages every day takes a lot of time and energy out of you and your team. When you’re sending a significant number of texts in a day, a couple of extra seconds for each message adds up fast.
What if there was a way to automatically generate some of the most common texts you send at the click of a button?
Here at CallRail, we have that exact feature, and we call it Quick Texts. It is now included with our messaging capabilities for all of our Call Tracking clients!
What are Quick Texts?
Quick Texts are text message templates you save in your CallRail account to make responding easier and more consistent. Plus, you can send them out to customers with a single tap, so they save you a lot of time.
Here are the top five most common uses for Quick Texts, no matter what industry you’re in, with some examples you can use in your own communications.
1) The instant response
Category: Missed call / New inquiry
Why it's essential: This turns a missed opportunity into an immediate, positive engagement. When you can't get to the phone, this text shows the customer they are a priority and that you’re ready to help, capturing the lead before they call a competitor.
Hi there, sorry we missed your call. This is [Name] from [Company Name]. How can I help you?
2) The frictionless scheduler
Category: Appointment booking
Why it's essential: This message eliminates the back-and-forth of finding a time to talk. Instead of asking "When are you free?", you empower the client to instantly book a time directly from their phone. It's efficient for them and automates your scheduling.
Thanks for reaching out to [Company Name]! You can book a time to chat that works best for you right here: [Scheduling Link]
3) The gentle nudge
Category: Lead / Quote follow-up
Why it's essential: Many sales are lost simply due to a lack of follow-up. This message re-opens the conversation in a friendly, no-pressure way. It’s a simple prompt to see if they have questions or are ready to move forward, keeping you top-of-mind.
This is [name] from [company name]. I wanted to follow up on the quote we discussed. Do you have any questions I can help answer?
4) The FAQ master
Category: Answering common questions
Why it's essential: Your front line reps know these questions all too well. They are constantly answering things, like “What are your hours?”, “How much is X service?”, or “Where are you located?” By having these pre-loaded with a response, your team can save time in not typing each response out.
Thanks for reaching out! Our hours are [hours worked on these days] and we look forward to serving you. Can I get started on a quote for you?
5) The reputation builder
Category: Review & feedback request
Why it's essential: Positive online reviews are critical for attracting new customers. A text message has a much higher open and click-through rate than an email, making it the most effective way to ask a happy customer to share their experience.
Thanks again for choosing [Company Name]! We'd be grateful if you could take 30 seconds to share your experience on Google: [Review Link]. Thank you!
Send quick texts today with Messaging in Call Tracking
Texts at the click of a button help streamline the most common conversations you have with your customers and make your requests clear. With quick texts in messaging you can set up multiple texts for any purpose for everyone on your team and save significant time while you do it.
When you combine that benefit with everything else included in your existing Call Tracking subscription - click-to-text, clear text marketing attribution, custom message flows and automated responses - using CallRail’s Messaging is a no-brainer.
Explore the app for free or request a personalized demo to see quick texts and the rest of Call Tracking in action.
