A year ago, CallRail launched Voice Assist to solve one of the most expensive problems in business: the call no one answers. According to CallRail data, 28% of inbound calls go unanswered on average — missed calls that can cost the average business $126,360 annually in lost opportunity.
Since then, Voice Assist has helped businesses turn that missed-call risk into measurable results, answering calls that might have gone to voicemail, capturing more leads, and giving teams more room to grow.
Voice Assist customers have:
- Answered more than 150,000 calls
- Captured more than 60,000 leads in 2026
- Seen total call volume grow by more than 150%
- Reduced voicemail volume by 55%
They also let Voice Assist handle roughly 75% of all inbound calls — a sign that customers are not just testing the technology, but relying on it to keep conversations moving.
The businesses running Voice Assist say it best
Egan Landscape Group handles a high volume of inbound calls. Voice Assist gave them something they didn't expect to get back.
CallRail's Voice Assist has been a game-changer for our daily operations. It answers calls, takes messages, and instantly delivers them to our entire team so nothing slips through the cracks. Just this week alone, it handled over 40 calls on our behalf. That's time we've gotten back to focus on more requests and greater volume. It's given us something every busy office needs: time back.
– Abigail King, Marketing and Administrative Assistant, Egan Landscape Group
When Almstead Tree & Shrub Care switched on Voice Assist, the company surfaced around 60 missed calls in a single week, all real customer inquiries the team had written off as spam. When a homeowner called at 2am to report a tree had fallen on their house, Voice Assist captured the details, recognized the urgency, and connected the caller to the on-call emergency team.
We were not missing junk calls — we were missing business.
– Merrick Lee, Head of Growth, Almstead Tree & Shrub Care
A year of new capabilities
Voice Assist is built to do more than answer calls. It helps businesses manage inbound conversations more efficiently, whether the team is available or not — qualifying leads, routing the right calls, booking appointments, and giving employees the context they need before they pick up. That means teams can spend less time sorting through calls and more time acting on the ones most likely to drive revenue.
New integrations connect Voice Assist to the tools many businesses already rely on:
- HubSpot surfaces a caller’s existing contact details before a transfer, so the conversation feels personal from the first word.
- Google Calendar and Calendly check real-time availability and handle appointment scheduling during the call.
- Yardi pulls property details, floor plans, and fees during the call, then automatically creates a guest card with the caller's contact information and attribution data.
Recognized for results and responsible AI
Voice Assist earned Best Estimated ROI and Fastest Implementation on the G2 AI Voice Assistants grid, a category that now includes 18 established products.*
In March 2026, CallRail also became the first company in its category to earn ISO 42001 certification, the global standard for responsible AI management. For businesses handing their phone line to an AI assistant, that matters. The certification reinforces CallRail’s commitment to building AI with transparency, accountability, and responsible oversight.
See how far more answered calls can take your business
Voice Assist has already answered more than 150,000 calls for CallRail customers. The next one could be an opportunity your team is ready for.
