Review calls at any time with recordings and transcripts
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Call recordings and transcriptions on your inbound and outbound calls capture every conversation between your team and your customers. Filter reports to view transcripts and recordings associated with specific campaigns, keywords spoken, etc., to help you spot trends and training opportunities.
Each recording and transcript is available to review in your call log and email notifications after a call ends.
Also, each call recording we capture is a dual-channel recording. This means we’ve separated the caller’s side of the audio from your agent’s side of the audio and isolated background noise before our system transcribes the call.
Stay compliant with call recording regulations
To help you meet local, state, and federal call recording regulations, you can set up a pre-call voice announcement that informs your callers their call may be monitored for quality and training purposes. This greeting is optional and completely customizable for the security of your staff and your customers.
For customers that require HIPAA compliance and those in the payment card industry, we take extra steps to ensure you can still receive your call recordings without compromising personally identifiable information. To learn how our solution supports HIPAA compliance, reach out to a member of our sales team.
Add an extra layer of intelligence to your calls
When you pair call recording with our Premium Conversation Intelligence™ features, you’ll receive automated call summaries and sentiment analysis, so you have a clear understanding of every call. With smart conversion tools you’ll also receive next steps, call coaching, and automated follow-up messages so you’re not only able to analyze your call insights, but act on them to improve conversion.
Product features
Call Recording
Text Messaging
Listen and learn from your calls.
Use call recording to capture every conversation between your team and your customers.
No credit card required.
