AI phone call assistant software
Enhance your customer interactions with CallRail's Premium Conversation Intelligence™ and Convert Assist. Offering AI-enhanced call transcriptions, succinct call summaries, and turning conversation insights into actionable data to streamline communication and improve service efficiency.
How CallRail’s AI phone call assistant helps your teams improve efficiency and service quality
Benefit from enhanced efficiency. Transform operations by letting AI handle routine tasks such as generating summaries and surfacing intent. By automating these processes, your customer service reps can focus on key tasks, enhancing productivity and saving time.
Derive immediate insights from calls. Get a concise overview of your phone conversations with call summaries, enabling your team to quickly grasp the key points of all calls without the need to listen to recordings or sift through extensive transcripts.
Automate lead qualification in a few clicks. Automatically classify and categorize calls and form submission interactions when specific behavior, attribution, or conversation criteria are met.
Streamline call analysis. Call sentiment analysis highlights the calls that demand your attention so you can immediately jump in to convert hot leads or assist with disgruntled customers.
Data-driven insights. AI captures valuable data from customer interactions, providing actionable insights that can inform your business strategy and improve customer service delivery. These insights help you refine your services and understand customer needs better.
Advanced personalization. Personalize your customer interactions with the help of AI. Provide tailored insights based on caller preferences, making customers and prospects feel valued and understood.
Trusted reviews by businesses of all sizes.
Drive better insights with call transcription software
Explore how call and voicemail transcription work.
Insight-rich analytics to help you convert
Our deeply trained AI analyzes your sales conversations with leads by providing actionable next steps, ready-to-use follow-up messages, and coaching to help you convert.
Sentiment analysis
Gauge caller sentiment and get alerts on positive or negative call experiences, allowing for timely follow-ups. For a global view, the multi-conversation insights report provides a sentiment average for all calls within a given time period, as well as a call summary and FAQs.
AI-enhanced call transcriptions & summaries
AI voice recognition with near human-level accuracy ensures your conversations are transcribed with precision. CallRail's Conversation Intelligence lets you search for specific high points within calls and quickly identify key spoken words or phrases.
Automated call routing
Automated call routing improves the customer experience by ensuring calls are directed to the appropriate department or team member based on predefined rules, such as caller ID, time of day, or user selection, reducing wait times and enhancing efficiency.
Lead scoring
CallRail’s AI scores your leads based on conversation patterns, helping prioritize follow-up and ensuring your team focuses its efforts on the most promising prospects, leveraging attribution data for optimized resource allocation and boosting conversion rates. Self-reported attribution then builds upon and improves traditional attribution.
CallRail goes great with everything
Seamlessly integrate CallRail with your marketing tech stack to access accurate, complete attribution data.
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Hear what our customers are saying about the CallRail AI phone call assistant
"The best part of CallRail is how it uses AI – it's like having a smart assistant that helps you understand your customers better."
G2 Verified User in the Marketing & Advertising
Business space
"The AI Call Summaries feature has been absolutely essential as it lets me speed through all our calls each week when I do my audit. We get thousands of calls a month, and I go through all of them to make sure our answering center and intake team are receiving leads properly."
Kelsi Hardin
Marketing Coordinator, Legal Industry
“What drew me to CallRail’s Premium Conversation Intelligence was the AI. We are proud to have a technology partner that has really dug its heels into this tech.”
Tom Gonzales
Operations Strategist, Ohana Dental Implant Centers
How CallRail’s AI phone call assistant can benefit your business
How does CallRail's AI phone call assistant work?
Try everything we offer, free
Your 14-day free trial comes with our entire suite of marketing analytics tools.
No credit card required. No commitment (unless you love us, which we think you will).
Your 14-day free trial comes with our entire suite of marketing analytics tools. No credit card required. No commitment (unless you love us, which we think you will).
