Call routing software
Optimize customer service with call routing software. Efficiently direct calls, reduce wait times, and enhance customer satisfaction with CallRail’s Premium Conversation Intelligence™.
How CallRail’s call routing software helps businesses enhance operations and improve the customer experience
Improved agent efficiency. Direct calls to agents according to their expertise so they can concentrate on core tasks and reduce time dealing with issues beyond their specialty.
Streamline call distribution. Automatically direct incoming calls to the right department or agent based on set rules to ensure quick customer connections and minimize transfers.
Boost customer satisfaction. Efficient call routing facilitates faster issue resolution and enhances the professionalism of customer interactions. As a result, customer satisfaction and loyalty are boosted in the long run.
Reduce wait times. Efficiently route incoming calls to skilled agents for prompt customer assistance, reducing wait times and ensuring swift support.
Round-the-clock service. Route calls to different departments or locations based on the time of day to ensure your customers receive assistance even outside regular business hours.
Flexible integration. Seamlessly integrate with other systems to better track customer interactions and improve decision-making based on data-driven insights.
Trusted reviews by businesses of all sizes.
Boost customer satisfaction with efficient call routing
Explore how CallRail’s call routing software works
Efficiently route calls
Easily manage incoming calls by distributing them to the most appropriate agents to increase customer satisfaction and response time.
Optimize the customer experience
Call routing software often provides API capabilities and integration with popular business tools like CRM systems, allowing for seamless data transfer and efficient tracking of customer interactions.
Improve decision making
Stay informed on your call center's performance with live reporting and detailed analytics. You can monitor key performance indicators and make adjustments on the fly to optimize your call routing strategy.
Elevate your services
Invest in call routing software equipped with these essential features to enhance your call center's efficiency and boost agent productivity. This upgrade will elevate your operational effectiveness and deliver a superior client experience.
CallRail goes great with everything
Seamlessly integrate CallRail with your marketing tech stack to access accurate, complete attribution data.
See all integrations
Hear what our customers are saying about the CallRail call routing software
“Today, I’m spending less time monitoring calls and more time serving our customers—which is the way it should be.”
Vlad Kandybovich
CEO, Qshark Moving Company
"CallRail has helped us identify some minor issues with our customer service over the phone with our clients. It has allowed us to provide positive feedback to our employees in helping them become educated on how certain calls can be handled more effectively."
Thomas R.
G2 Customer Review
“CallRail is a critical part of what we do when we’re helping clients improve customer service, or properly source leads.”
Samantha Leppla
Account Manager, MediaBeast
Frequently asked questions
Call routing software: How does it work?
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Your 14-day free trial comes with our entire suite of marketing analytics tools.
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Your 14-day free trial comes with our entire suite of marketing analytics tools. No credit card required. No commitment (unless you love us, which we think you will).
