Description of CallRail Services

1. Call Tracking

1.1. CallRail makes available technology that offers our clients the ability to track phone calls to their business. When phone calls are tracked, the details of the call will be collected by CallRail and reported in the CallRail web application, along with any relevant Service Data.

  1. Call Recording. CallRail makes available technology that offers our clients the ability to record incoming telephone calls. When a calling party initiates a call to a tracking phone number, CallRail will, at your discretion, create a digital audio recording of the telephone call. The laws regarding the notice and notification requirements of such recorded conversations vary by jurisdiction. You are responsible for applying the local laws in the relevant jurisdiction when using this feature. CallRail provides the ability to play a customizable voice message at the beginning of each call to alert callers that the call will be recorded. If you choose to record telephone calls, you expressly agree and acknowledge that:
    1. you authorize CallRail to make incoming call recordings on your behalf.
    2. you either:
      1. authorize CallRail to play a voice message advising the caller that the call is being recorded prior to the call being connected to the party answering the call; OR
      2. make the necessary arrangements to ensure that the caller is provided with the necessary warning about the presence of any recordings made of a call in accordance with the law;
    3. you must notify your employee, contractor, officer, agent, authorized representative or other third party that their telephone conversation with a caller is being recorded by CallRail; and
    4. CallRail shall have no liability whatsoever in respect of any use made by you, your employee, contractor, officer, agent, authorized representative or other third party, of the recordings and its contents, and/or of any personal information.
  2. Voicemail Services. CallRail makes available technology that offers our clients the ability to receive optional voicemail services, which may include premium transcription services. In order to provide transcription services, CallRail may leverage third-party transcription providers. If you wish to opt-out of voicemail transcription services, please contact our support team.
  3. Call Transcriptions. CallRail makes available technology that offers our clients the ability to transcribe the conversation on incoming telephone calls and voicemail messages (if customer requests). When a calling party initiates a call to a tracking phone number, CallRail will, at your discretion, create a digital audio recording of the telephone call, transcribe the call (potentially using a third-party provider) and display the transcription to the customer.

2. Form Tracking

CallRail makes available technology that offers our clients the ability to track form submissions from the client’s website. When website visitors enter information into a form on a connected website and submit the form, the contents of the form will be collected by CallRail and reported in the CallRail web application, along with any relevant Service Data.