Smokeball
Smokeball integration overview
Smokeball is the leading AI-powered legal practice management software featuring automatic time tracking, document automation, and billing. The CallRail integration connects your call tracking data directly to your Smokeball account, streamlining your workflow by eliminating manual data entry.
Every time a lead calls, texts, or submits a form, CallRail checks Smokeball for a matching contact by phone or email. It seamlessly updates an existing record or creates a new one on the spot, automatically logging attribution details — including the source, medium, and landing page directly into Smokeball.
This real-time sync also powers Voice Assist. When a call comes in, your AI agent instantly references your Smokeball contacts, recognizing exactly who is calling and personalizing the conversation before it even starts.
Integration Features
- Personalized Caller Recognition: Voice Assist integrates with Smokeball to recognize existing contacts instantly, allowing your AI agent to greet known leads by name and deliver a personalized intake experience.
- Automated Contact Management: CallRail automatically creates or updates a Smokeball contact for every tracked call, text, and form submission, keeping your records accurate without the need for manual data entry.
- Detailed Marketing Attribution: Every inbound call, text, and form submission becomes a Smokeball contact with full marketing attribution attached, giving your team clear visibility into which campaigns and channels are driving your best cases.
