athenahealth
athenahealth integration overview
athenahealth is a leading electronic health record and practice management platform built for medical, dental, and mental health practices to manage scheduling, patient records, and care. The CallRail integration connects your call tracking data directly to athenahealth, so your practice can see which calls turn into booked appointments — and which marketing campaigns are driving them.
After every call ends, CallRail checks your scheduling system for a patient record with a matching phone number. If it finds an appointment booked as a result of that call, CallRail automatically tags the call "EHR - Appointment booked" and adds it as a milestone in the caller timeline — so your team always knows which calls became appointments, without checking calendars or call logs by hand.
Integration Features
- Call-to-Appointment Attribution: CallRail automatically matches inbound calls to booked appointments in your scheduling system, so you know exactly which calls are turning into new patients.
- Marketing Source Visibility: See the landing page behind every booked appointment, so you know which campaigns are driving results.
- Attribution Within athenahealth: CallRail adds marketing attribution details directly to athenahealth, so your team knows which calls became appointments without toggling between systems or checking call logs by hand.
- Built for Healthcare Compliance: CallRail's healthcare plans are built for HIPAA and HITECH compliance, including a signed Business Associate Agreement (BAA), PHI redaction, and encryption, so you can track attribution while keeping sensitive patient data protected.
