Conversational AI in healthcare
Conversational AI in healthcare allows for more personalized and efficient communication between patients and healthcare providers. Conversational AI can categorize inbound calls, identify key phrases, and even coach healthcare marketing teams to improve patient acquisition.
How conversational AI in healthcare improves lead conversion and patient satisfaction
Know the needs of prospective patients
Conversational AI helps healthcare practices understand the needs of prospective patients by providing personalized interactions and gathering insights from patient inquiries and feedback.
Categorize and qualify calls automatically
With conversational AI, your practice can automatically categorize and qualify calls by analyzing and understanding the content and context of each conversation.
Identify and prioritize leads
Conversational AI streamlines lead qualification by analyzing interactions and keywords to assess potential customer engagement, enabling your practice to focus on high-value prospects.
Maximize the value of your leads
Conversational AI maximizes the value of your leads by providing personalized interactions, efficiently guiding prospects through the sales funnel, and enhancing customer engagement.
Understand why certain leads aren’t converting
By analyzing interactions, gathering insights, and noting key phrases from customer conversations, conversational AI identifies patterns that explain why certain leads don’t convert.
Improve patient interactions and engagement
Conversational AI provides personalized coaching to healthcare teams, making communication more efficient and patient-centered with each call.
#1 CALL TRACKING, AGAIN
CallRail is the #1 ranked Inbound Call Tracking product on G2 since 2018
Convert more leads to patients by using conversational AI in healthcare
Explore how conversational AI in healthcare can benefit your practice, team members, and patients.
Automation rules (Key terms spotted)
Automation rules use artificial intelligence to listen for keywords spoken in every call to your practice, so you don’t have to. Just pick a few words or phrases you’d like to listen for, and let Automation Rules do the rest to help you understand the context of every call without having to listen to any recordings.
Call summaries
Call Summaries zero in on what actually happens on your phone calls, providing insights much faster than manually listening to all your calls or even scanning a transcript. Call summaries dramatically reduce the time it takes to understand what happened on calls, what patient needs are highest priority, and how team members can meet those needs most effectively.
Call sentiment analysis
Call Sentiments are an automatic analysis of how your conversation went, whether negative, positive, or neutral. With call sentiments, healthcare providers can better understand the quality of the leads they're driving by understanding which calls are driving the happiest patients.
Call coaching
Call coaching uses real data from your calls to highlight wins and areas for improvement, enabling your team to meet patient needs and increase patient satisfaction. Through these AI-generated coaching tips, healthcare providers can identify common issues and coach their team members on how to address them effectively, leading to better overall performance.
CallRail goes great with everything
Our call tracking integrates with the most popular small business software, from Google Business Profile and Google Ads, to email platforms and customer management tools.
Hear what our customers are saying about CallRail’s conversational AI for healthcare
“Today, I’m spending less time monitoring calls and more time serving our customers—which is the way it should be.”
Vlad Kandybovich, CEO, Qshark Moving Company
"CallRail has helped us identify some minor issues with our customer service over the phone with our clients. It has allowed us to provide positive feedback to our employees in helping them become educated on how certain calls can be handled more effectively."
Thomas R., G2 Customer Review
“The CallRail Call Coaching feedback, when it's auto-generated, will often touch on the same kinds of things that I'll be prepared to deliver to our team members - and in some cases, will pick up on things that maybe I might have missed. So, that's extremely powerful."
Tom Gonzales, Operations Strategist, Ohana Dental Implant Centers
Try everything we offer, free
Explore how conversational AI in healthcare can benefit you.
Conversational AI in healthcare FAQ
How does CallRail’s conversational AI improve healthcare marketing campaigns?
CallRail’s conversational AI enhances healthcare marketing campaigns by providing detailed insights into patient interactions and communication channels. It tracks and analyzes calls, texts, and forms, helping healthcare providers understand patient needs and preferences. This data-driven approach allows for more targeted and personalized marketing strategies, improving patient engagement and driving growth for healthcare practices.
How secure is my data? Does this software comply with industry regulations like HIPAA?
CallRail takes data security seriously and complies with industry regulations, including HIPAA, to ensure your data is protected. With an end-to-end solution exclusively for healthcare providers, including the signing of a business associate agreement (BAA) with each of the clients on our Healthcare Plans, CallRail’s software is designed to meet healthcare standards, safeguarding sensitive information effectively.
How easy is it to set up and use? Will my team need extensive training to get started?
Setting up and using CallRail is straightforward and user-friendly. Most users find that minimal training is needed to get started, thanks to its intuitive interface and comprehensive support resources. In addition, CallRail offers 50+ integrations, so integrating CallRail with the tech stack your practice already uses is a breeze. Your team should be able to quickly adapt and begin using the platform effectively.
How much does CallRail’s conversational AI for healthcare cost?
You can get started with CallRail’s healthcare plan that supports HIPAA compliance for as low as $150/month. Contact us today to set up your BAA and get started.
Ready to get started with CallRail?
Enhance patient interactions and elevate your practice’s customer service, sales impact, and lead conversion with CallRail's conversational AI for healthcare.
Try it completely free for 14 days!
Start your free trial
