CallRail vs. Infinity: Which is better?
CallRail is the clear choice for over 220,000 businesses and 7,000+ agencies looking for industry-leading attribution. CallRail delivers a unified AI platform that helps you track and close your leads.
See why businesses like yours voted us #1
CallRail has been the leader in call tracking for 7 years and running
At 4.6 out of 5 stars and over a thousand reviews on G2 — the largest and most trusted software marketplace — no other call tracking provider comes close.
Read the report
92%
Meets requirements
92%
Ease of use
91%
Ease of setup
93%
Good business partner
Why choose CallRail over Infinity?
Lower start-up costs
Starting at $50 per month, every CallRail plan includes 5 local numbers and 250 minutes, including our expert customer service team — all things you’d have to pay Infinity extra for.
Powerful AI Tools
Voice Assist, our AI voice agent designed to answer, capture, and qualify inbound calls 24/7 is easy to set up and the only one on the market that can be trained on your past call data.
Reliability & ease of use
Installation is a breeze — from setting up call tracking numbers to getting insights from your website and forms. And CallRail has a 12-year track record of near-perfect uptime.
Nothing else compares
Compare features
Feature
CallRail
Infinity
Pricing
Low and Accessible
Transparent plans starting at $50/month. Scalable for agencies and growing businesses.
High enterprise barrier. Starting minimums are often over £199/month, limiting access for smaller businesses and agencies.
AI-Powered Insights
Conversation Intelligence
automatically scores calls for keywords and provides sentiment analysis and call summaries.
Conversation Analytics. Strong in-depth, custom analytics for complex enterprise needs, but often requires more configuration for core marketing use.
Follow-Up Automation
Convert Assist
provides AI-generated action plans, smart follow-up messages, and coaching tips to help sales teams convert leads faster.
Infinity doesn’t offer per-agent or conversation feedback and follow-up for conversion help.
Voice AI Agents
Voice Assist
is a 24/7 AI-powered agent that handles calls, answers questions, captures lead information, and qualifies leads.
Infinity does not have a voice AI agent.
Setup & Integrations
Intuitive and Fast
Built for self-service setup; get tracking in minutes. G2 Leader in Ease of Use.
Complex and lengthy. Designed for enterprise implementation, often requiring heavy reliance on their implementation team.
Ryan S., Marketing Manager, from a review on G2
“After four years of using CallRail, I haven't considered alternatives. CallRail gives me everything I need.”
Does CallRail use AI to analyze my calls?
CallRail has been doing AI longer and better than anyone else in the industry. Our Conversation Intelligence® uses an AI model trained on over 650,000 hours of speech recordings and provides transcripts and analytics with near-human level accuracy. That means more accurate keyword spotting, summaries, auto-tagging, and sentiment analysis.
Is CallRail easy to use?
Setting up CallRail is a breeze. Want to port in existing business numbers? That’s no problem. And CallRail’s dashboard is easy on the eyes and gives you insights about everything from marketing campaign ROI to trending keywords in your conversations.
Are CallRail’s reports customizable for my business’s needs?
Absolutely — you can build custom reports directly in CallRail using call, text, web form, and lead status information. If you use other marketing platforms alongside CallRail, our host of integrations and our powerful open API make the customization possibilities endless.
David F., Founder and CEO, from a review on G2
“I have used 3 other call tracking platforms. This tool provides robust features, a powerful, well-documented API, and fair pricing.”
Tracking calls for over 220,000+ businesses and 7,000+ marketing agencies
Try CallRail’s entire suite of marketing analytics tools free for 14 days. No credit card required. No commitment.
(Unless you love us, which we think you will).
