CallRail vs. Infinity: Who's better?
CallRail is the clear choice for over 225,000 businesses and 7,000+ agencies looking for accurate, reliable attribution. CallRail delivers a unified AI platform that helps you track and close your leads.
See why businesses like yours voted us #1
CallRail has been the leader in call tracking for 7 years and running
At 4.6 out of 5 stars and over a thousand reviews on G2 (the largest and most trusted software marketplace), no other call tracking provider comes close.
Read the report
92%
Meets requirements
92%
Ease of use
91%
Ease of setup
93%
Good business partner
Why choose CallRail over Infinity?
Lower start-up costs
Plans start at $55/month ($50/month billed annually) and include 5 local numbers, 250 minutes, and access to customer support, all things Infinity tends to charge extra usage fees for.
AI tools that answer calls
Voice Assist answers, captures, and qualifies inbound calls 24/7, is straightforward to set up, and can be trained with your previous call data.
Reliability and ease of use
Installation is straightforward, from setting up tracking numbers to getting insights from your website and forms, with a 12-year track record of near-perfect uptime.
Nothing else compares
Compare features
Feature
CallRail
Infinity
Pricing
No long-term contracts.
Starts at $55/month, scalable for agencies and growing businesses.
Starts at $249/month plus $0.20 per call, so per-call usage fees stack on top of the monthly base.
AI-powered insights
Built into every plan.
Premium Conversation Intelligence™ automatically scores calls for keywords, topics, and sentiment.
Manual setup. Conversation Analytics offers transcription and scorecards, but scorecards and outcome keywords require manual configuration before insights surface.
Follow-up automation
Included, no add-on.
Premium Conversation Intelligence™ delivers AI-generated action plans, follow-up messages, and coaching tips for every call.
Scorecards only. Supports agent coaching via custom scorecards, but no automated per-conversation follow-up messages or action plans.
Voice AI agents
Built-in AI voice agent.
Voice Assist answers calls, captures lead info, and qualifies leads 24/7.
None. No voice AI agent or AI call-answering across the call tracking or conversation analytics products.
Setup and integrations
Built for self-service setup; get tracking in minutes.
Assisted only. Onboarding is run by Infinity's team across deployment, integration setup, and testing rather than fully self-serve.
Ryan S., Marketing Manager, from a review on G2
“After four years of using CallRail, I haven't considered alternatives. CallRail gives me everything I need.”
Does CallRail use AI to analyze my calls?
CallRail has been doing AI longer and better than anyone else in the industry. Our Premium Conversation Intelligence™ uses an AI model trained on over 650,000 hours of speech recordings and provides transcripts and analytics with near-human level accuracy. That means more accurate keyword spotting, summaries, auto-tagging, and sentiment analysis.
Is CallRail easy to use?
Setting up CallRail is a breeze. Want to port in existing business numbers? That’s no problem. And CallRail’s dashboard is easy on the eyes and gives you insights about everything from marketing campaign ROI to trending keywords in your conversations.
Are CallRail’s reports customizable for my business’s needs?
Absolutely. You can build custom reports directly in CallRail using call, text, web form, and lead status information. If you use other marketing platforms alongside CallRail, our host of integrations and our powerful open API make the customization possibilities endless.
David F., Founder and CEO, from a review on G2
“I have used 3 other call tracking platforms. This tool provides robust features, a powerful, well-documented API, and fair pricing.”
Tracking calls for over 225,000+ businesses and 7,000+ marketing agencies
Try CallRail’s entire suite of marketing analytics tools free for 14 days. No credit card required. No commitment.
(Unless you love us, which we think you will).
