Call management software
Effective call management is crucial for excellent customer service and operational efficiency. Call management software streamlines communication, which boosts customer experience, team agility, and call center performance, aligning with business goals.
Why teams choose CallRail’s call management software
Improved customer experience. Features like call distribution algorithms and caller recognition improve customer understanding and experience, enhance conversations, and resolve issues quickly.
Advanced call distribution. With caller recognition, call management software pairs customers with the right agent for quicker issue resolution and improved customer experience.
Improved employee performance. Enhance team performance with call management software. Monitor individual achievements, optimize staffing based on call data, and boost productivity with an easy-to-use platform accessible from anywhere.
Unified communication channels. Our software lets you integrate phone, SMS, video, and email support seamlessly, streamlining communication and aiding your team in addressing inquiries efficiently.
Reliable and scalable. Efficient call management software adapts to your business’s specific needs, enhancing productivity for goal achievement for both large and small teams.
Customizable solutions. Our software offers a wide range of customization options, allowing you to create a call management system that precisely matches your team's needs.
Trusted reviews by businesses of all sizes.
In-depth marketing campaign insights for your business
Explore some of the features of CallRail’s call management software:
Enhance customer support with call distribution
Our call management software uses round robin call distribution to connect customers with the right agent based on skills, availability, and preferences, enhancing customer support quality and reducing wait times.
Review and analyze calls with transcripts and summaries
Call transcription converts your conversations into text, allowing you to quickly review and analyze all your call data. Call summaries analyze your transcriptions to send you a full report with sentiment analysis and most commonly asked questions.
Seamlessly integrate with your CRM
Integrate call management software with CRM for efficient customer interactions. Track, update, and analyze customer info at every stage with popular integrations like Salesforce, HubSpot, Zoho.
Boost efficiency with data-driven insights
Call management software offers robust reporting and analytics to enhance team performance. Track metrics like call duration, first call resolution, and call abandonment rate for data-driven insights to boost call center efficiency.
CallRail goes great with everything
Seamlessly integrate CallRail with your marketing tech stack to access accurate, complete attribution data.
See all integrations
Hear what our customers are saying about the CallRail call management software
“Including CallRail as a part of our entry-level service has allowed us to show clients areas of growth and opportunities — and track the success of those efforts.”
Kyle O’Brien
Director of Customer Success,
Einstein Industries
“Today, I’m spending less time monitoring calls and more time serving our customers—which is the way it should be.”
Vlad Kandybovich
CEO, Qshark Moving Company
“Our clients want results. They want to see the ROI of their ad spend and CallRail helps us to do that. Internally, we use the analytics of CallRail to determine which campaigns are hot and which aren’t.”
Brittany Ford
Sales Account Executive, Paxton Automotive
Frequently asked questions
How does call management software fit into your marketing strategy?
Try everything we offer, free
Your 14-day free trial comes with our entire suite of marketing analytics tools.
No credit card required. No commitment (unless you love us, which we think you will).
Your 14-day free trial comes with our entire suite of marketing analytics tools. No credit card required. No commitment (unless you love us, which we think you will).
