Business call recording software
Review calls at any time with call recording software and put your call data to work for better marketing and operations.
Drive more of your best leads, boost revenue, and save time and money.
How CallRail’s call recording software helps your business improve marketing and operations
Enhanced customer service. With call recordings, you can review conversations between your team members and customers, allowing you to pinpoint areas where your team excels and identify opportunities for improvement. By continually refining your practices, you'll satisfy client needs more effectively.
Employee training & development. Call recording software is an excellent tool for coaching and training new hires. Recorded calls can be used as case studies to teach specific procedures, techniques, and sales strategies. As a result, your team will become more proficient and confident in their roles.
Compliance & dispute resolution. Implementing call recording software can help ensure compliance with industry regulations, especially in highly regulated fields. Additionally, recorded calls can serve as evidence in the event of disputes, helping protect your business's reputation and bottom line.
Market analysis. Listen to recorded calls to gather insights into customer preferences and industry trends. By using this information, you can adjust your marketing and sales strategies to better align with your target audience and stay ahead of the competition.
Performance monitoring. Regularly reviewing call recordings allows you to evaluate your team's progress and identify areas that need attention. With this information, you can offer targeted feedback and support, improving overall performance and productivity.
Time-savings & efficiency. Reviewing call recordings lets you identify bottlenecks or redundant processes within your workflow. Streamlining these processes leads to a more efficient and effective organizational structure, ultimately saving time and resources.
Trusted reviews by businesses of all sizes.
Derive better insights with call recording software
Explore how CallRail’s call recordings work
Save time and money
Easily access and organize your recorded calls with search and filter options, automatic call categorization based on duration and other criteria, and a clean, user-friendly interface.
Integration with other business systems
Streamline your processes and boost productivity with CallRail’s 700+ integrations, including CRMs, marketing automation, and analytics platforms.
Quality conversation analytics
Call recording software provides insights into call quality and customer interactions with powerful conversation analytics, helping improve team performance and better understand customer needs with features like speech recognition for keyword detection, sentiment analysis, and call scoring based on predefined criteria.
Compliance and security
CallRail’s call recording software offers robust security measures and compliance features, such as encryption, access controls and user permissions, as well as PII redaction, and GDPR, HIPAA, and more.
CallRail goes great with everything
Seamlessly integrate CallRail with your marketing tech stack to access accurate, complete attribution data.
See all integrations
Hear what our customers are saying about CallRail’s call recording software
“There’s a lot of value for our clients who use call recordings to train their staff around concepts like how to better capture leads.”
Andrew Coventry
Account Director, Webfirm
“It used to be a pain to make sure leads got the help they needed and that they were routed to the right place. Call recordings have been a huge help.”
TJ Meaney
Online Sales Counselor, D.R. Horton
Frequently asked questions
How does call recording software work?
What are the benefits of call recording software for small businesses?
Can regulated industries like legal, healthcare, and financial services use call recording software?
Is call recording software legal?
How can I add an extra layer of intelligence to my calls?
Try everything we offer, free
Your 14-day free trial comes with our entire suite of marketing analytics tools.
No credit card required. No commitment (unless you love us, which we think you will).
Your 14-day free trial comes with our entire suite of marketing analytics tools. No credit card required. No commitment (unless you love us, which we think you will).
