SMS Messaging from Call Tracking Numbers
You can use your CallRail tracking phone numbers to send and receive sms messages. You’ll be able to initiate text messages, write back to anyone who has started an SMS conversation with you, and view any previous correspondence you (or someone else from your team) had with a customer.
In addition to being able to write back to any text messages your phone numbers receive, you can configure your numbers to alert you, and other users on your account, of any incoming texts via email
Real-Time Text Conversion Reporting
Make better marketing decisions for powerful analytics on your inbound SMS messages. With CallRail’s clear and intuitive text conversations dashboard, you gain valuable insights into the volume of text messages your inbound marketing is creating and the originating marketing source of these SMS leads.
Frequently Asked Questions
Did we miss your question? Call us. We’re happy to help.
When you purchase a phone number to track through CallRail, that phone number is ready immediately.
Our carrier partners age their inventory of phone numbers to ensure that they’re not receiving a high volume of calls. Then, CallRail moves the phone numbers into a private inventory and applies an even stricter standard. Phone numbers that receive unwanted calls are released and not made available to customers.
The porting process is federally regulated and typically takes 4-6 weeks, though sometimes it’s much quicker. Your phone number will remain active throughout the entire process. The switchover is instant and seamless.
That would make us quite sad, but yes, you can port a phone number away from CallRail to any other provider. Your new provider will facilitate that process, but our support team is available to help too.
We don’t offer vanity phone numbers directly, but we can point you to third-party vanity phone number providers with an extensive inventory of numbers. If you purchase a phone number through a third party, we’ll help you port it in.
At this time we only offer phone numbers for tracking in the USA and Canada.
That’s your call. Local call tracking numbers project a local image, and they’re a bit less expensive. Toll-free numbers project a national image. While very few people still pay for long-distance fees, if they do, they won’t be charged long distance when calling a toll-free number.