Porting Phone Numbers into CallRail
Your telephone is the lifeline to your customers, but you don’t have to sacrifice your call tracking needs to get the valuable data your current business number already provides.
For More Phone Sales Add a Human Touch
9/10 people said their biggest gripe is not getting a human on the phone. Call tracking can put a new edge on the age old call and personalize the call.
A Digital Marketing Agency Perspective: How Call Tracking is Crucial for Your Business
Regardless of your level of digital marketing experience, call tracking should be one of the most basic requirements for your business and here's why.
12 Questions You Must Ask before You Hire a Call Tracking Vendor
With so many call tracking software reviews on the web, how do you know which is best? Start with these 12 questions before choosing a call tracking vendor.
Get the Most out of Call Tracking with your Google Ads Final URLs
To help you prepare for the new Google Ads change, we've come up with the perfect call tracking URL formula for importing your call data into CallRail.
The Smartphone Obsessed: Smart Marketing to Mobile Phones
It seems as though everyone is staring at a smartphone these days. Improve your marketing strategies to target and reach these smartphone obsessed users!
3 Things 100K Per Month PPC Marketers Do Differently
Call tracking is a necessary tool for PPC marketers with a significant PPC budget, enabling them to adjust their ad spend based on real data and cuts costs.
Are the People Who Answer the Phones at Your Company Costing You Business?
How you answer the phone is more important than you think and poor experiences can cost you business. Are your employees' phone ettiquette up to standards?
Want to Successfully Capture Leads? You’ve Got 5 Minutes.
Phone calls are a valuable lead source, but a ringing phone isn't valuable on its own - it's what you do with it, and how longs it takes you to do it.
Easily Create Interactive Phone Menus
Easily Set Up Menus with Call Flow Builder Call Flow Builder's menu step makes it easy to direct calls where you need them to go by prompting the caller to select from a menu of options using the keypad on their phone.
Interruption Marketing vs Permission Marketing: A Deeper Look into Both Marketing Types
What exactly is the difference between interruption marketing vs permission marketing? Learn more about which tactics would benefit your business the most.
How to Utilize Customer Call Data To Increase and Improve Sales
Collecting call data can help companies increase their sales by creating marketing campaigns that are more effective.
Eight Offline Advertising Techniques You Can Try This Year
Outbound marketing strategies and traditional methods are still relevant. Learn about different offline advertising techniques to try this year.
Tips on recovering from an accidental voicemail
Left a voicemail you shouldn't have? Timing is everything with undoing the damage. Here are some helpful hints on surviving a voicemail nightmare.
Is It Legal To Record Phone Conversations In Your State?
Most states have phone call recording laws. Find out if it is legal to record a phone conversation or conference call in your state.
How Poor Phone Communication Can Cost You Clients
Customer satisfaction is crucial to the growth and success of your company.
Quick Tips for Great Customer Service
Good communication is an extremely important aspect of any relationship, especially between a customer and a service representative.
Training Customer Service Employees with Pre-recorded Calls
Past recorded calls are a great sales training tool for your current sales staff. Use real life conversations to help your staff gain situational experience.
Should You Dumb Down Your Vocabulary when Speaking to Customers?
Communication is the cornerstone of good customer relations, so it is crucial that you speak in a manner that your customers can understand.
7 Tips to Improve Verbal Communication Skills
Strong verbal communication skills are important for your business, and CallRail call recording can improve the way your employees communicate on the phone.
Get Client Insight and Improve Customer Service with Whisper Messages
Gain insight into the call before it happens and improve customer service by personalizing your approach with Whisper Messages.
4 Risks Associated with Outsourcing Customer Support
Providing good customer service is a key component to maintaining the ongoing success of your company. Before outsourcing, consider these potential risks.
3 Reasons to Keep Customer Support In-House
With so much riding on your customer service, it's important to keep these employees in-house. Here are the top 3 reasons to keep customer support in-house.
Why It’s Important to Have Great Employees Answering Your Business Phones
Your customer's first interaction is with the employee answering phones. Providing them with training for success will help provide better customer service.
8 Tips to Help You Handle an Irate Customer on the Phone
No matter what your company sells or service your business offers, you will inevitably encounter angry customers from time to time. Here's how to handle it.
Better Billboard Advertising with Call Tracking
CallRail call tracking makes it easy to see your efforts in billboard marketing campaigns are in real time, allowing you to focus on marketing that works!
Test Direct Mail Marketing Campaigns Using Call Tracking
Testing and analyzing your direct mail marketing is a necessary step. Learn more about using call tracking to perform direct mail analysis here.