Subprocessors

CallRail uses certain sub-processors to assist in providing CallRails’s services. A sub-processor is a third party data processor engaged by CallRail who agrees to receive personal data from CallRail intended for processing activities to be carried out (i) on behalf of CallRail customers; (ii) in accordance with customer instructions as communicated by CallRail; and (iii) in accordance with the terms of a written contract between CallRail and the sub-processor

The following is an up-to-date list of the names and locations of all CallRail sub-processors.

Sub-Processor Data Transferred Purpose Location
AWS Personal data contained in communications customers send or receive through CallRail’s services. Customer data storage and application hosting. USA
Twilio Personal data contained in communications customers send or receive through CallRail’s services. Provide call and text message communications through the CallRail platform via the publicly-switched telephone network (PTSN) and the CallRail in-browser softphone. USA
Bandwidth Personal data contained in communications customers send or receive through CallRail’s services. Provide call and text message communications through the CallRail platform via the publicly-switched telephone network (PTSN). USA
Telnyx Personal data contained in communications customers send or receive through CallRail’s services. Provide call and text message communications through the CallRail platform via the publicly-switched telephone network (PTSN). USA
VoiceCloud Personal data contained in voicemails left for customers in the CallRail application. Provide voicemail to text transcription for recorded voicemails. USA
assembly.ai Personal data contained in call recordings for calls that customers place or receive through CallRail’s services. Provide call to text transcription data. USA
Mailgun Personal data contained in call recordings for calls that customers place or receive through CallRail’s services, unless redaction is turned on. Provide call and transcription data to be emailed. USA
Firebase Personal data contained in communications customers send or receive through CallRail’s services. Deliver real-time notifications of communications through the CallRail platform to customers' mobile devices. USA