Conversation Intelligence

Automatic Qualification for Inbound Phone Leads

Is this a good lead? We analyze calls for you to
automatically identify good leads

CallRail’s Conversation Intelligence Engine powers CallScore, CallScribe, Keyword Spotting, and Call Highlights

CallRail’s conversation intelligence technology makes it easy to qualify phone leads, letting you focus on what’s really converting. Using machine learning, call metadata, and transcriptions, CallRail’s powerful conversation analytics takes the guesswork out of qualifying leads. Spend less time manually scoring your calls and understand the quality of a call without even having to listen to a recording.

CallScore takes the listening out of scoring phone leads

CallScore utilizes our automated conversation intelligence technology to qualify and score calls instantly. Using call transcriptions, machine learning, and call metadata you can quickly discover which marketing campaigns are creating the most valuable leads, and understand how your inbound calls turn into appointments, opportunities, and sales.

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CallScribe lets you search conversations for the keywords you care about in an automated and scalable way

CallScribe uses CallRail’s conversation intelligence engine to automatically transcribe calls and find keywords, giving you additional context about your phone call leads. Search all calls from any campaign, PPC search keyword, or geographic location for the words that matter to your business.

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Use Keyword Spotting and Call Highlights to quickly analyze, categorize, and score calls

Keyword Spotting utilizes transcripts from CallScribe to instantly identify custom keywords and categorize calls for automated, detailed analyses of conversations. After the criteria and keywords associated with leads and customers are identified, CallScribe will automatically tag relevant calls. Seamlessly integrate spotted keywords with analytics platforms for deeper insights.

Call Highlights automatically and intelligently present meaningful and relevant keywords and phrases that aren’t set up in Keyword Spotting. Call Highlights uncover actionable and topical insights to better target customers and marketing campaigns, without having to listen to thousands of phone calls. Call Highlights close the keyword gap, revealing hidden opportunities for improved Keyword Spotting analysis and automated lead categorization.

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