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What to expect
Areas we'll cover
How does the free trial work?
Every account starts with a 14-day free trial. We don’t require a credit card to get started, and we won’t bill you until your trial is over.
How will I be billed?
We’ll automatically invoice your credit card each month. For example, if you become a customer on the 15th, we’ll bill you on the 15th of each month. You’ll pay the base fee for the upcoming month and the additional usage from the previous month.
How do I pay for CallRail?
We accept all major credit cards and process transactions in USD. If you need to pay by check, contact our sales team for custom payment options. Invoicing is typically available to customers paying more than $500 per month with an annual commitment.
What if I go over my included usage?
We’ll continue to track your leads so that your reports stay up-to-date. Once you go over your included usage, you’ll be billed at the “Additional Usage” rates on your current plan. You can always upgrade your pricing plan as your business grows.
Can I change my plan?
Yes, you can change your plan at any time. Once you’ve made your changes, your account is updated immediately, and you’ll have access to all of the features included in your new plan.
How does Agency pricing work?
Agencies use CallRail’s Account Center to manage their client’s accounts. Each client in your agency’s Account Center can subscribe to the pricing plan that fits their needs.
Does call recording cost extra?
No, there’s no additional cost to use call recording. Call recording for inbound and outbound calls is included in every plan.
What kind of support do I get?
Everyone can use our Help Center and Community forum to learn more about CallRail. If you need one-on-one help, our customer support team can be reached after you’ve logged in to your account. If you require a dedicated account manager, talk to our sales team.