Each quarter CallRail releases anonymized call volume data from a large sample of U.S. and Canadian companies using our software to track inbound phone calls from website visitors. The numbers below reflect the most recent quarter.
In the 4th quarter of 2017 we surveyed call volume from 4,305 companies using our session-level call analytics product. We found that there was a 3% increase in call volume for these companies compared to the 4th quarter of 2016. The month by month breakdown is below.
- October 2016/October 2017 +10%
- November 2016/November 2017 +3%
- December 2016/December 2017 -4%
The companies in this report make up industries that include professional services, e-commerce, healthcare services, home services, automotive, retail, and various types of local businesses.