Each quarter CallRail releases anonymized call volume data from a large sample of U.S. and Canadian companies using our software to track inbound phone calls from website visitors. The numbers below reflect the most recent quarter.
In the 3rd quarter of 2016 we surveyed call volume from 1643 companies using our session-level call analytics product. We found that there was a 5% increase in call volume for these companies compared to the 3rd quarter of 2015. The month by month breakdown is below.
- July 2015/July 2016 +3%
- August 2015/August 2016 +12%
- September 2015/September 2016 +1%
The companies in this report make up industries that include professional services, e-commerce, healthcare services, home services, automotive, retail, and various types of local businesses.