Each quarter CallRail releases anonymized call volume data from a large sample of U.S. and Canadian companies using our software to track inbound phone calls from website visitors. The numbers below reflect the most recent quarter.
In the 1st quarter of 2018, we surveyed call volume from 4,979 companies using our session-level call analytics product. We found that there was a 6% increase in call volume for these companies compared to the 1st quarter of 2017. The month by month breakdown is below.
- January 2017/January 2018 +12%
- February 2017/February 2018 +7%
- March 2017/March 2018 -1%
The companies in this report make up industries that include professional services, e-commerce, healthcare services, home services, automotive, retail, and various types of local businesses.