News Hub
Feature Update: Send a call’s value to Google Ads
Google Ads (previously AdWords) is one of our most popular integrations. This integration pushes the value of a sales opportunity directly into Ads.
CallRail again named to Atlanta Journal-Constitution’s Top Workplaces list
We optimize for happiness and it shows. For the second consecutive year, CallRail was recently honored on the Atlanta Journal-Constitution's Top Workplaces list in the small companies category.
Automate customer billing and payments with new CallRail-Stripe integration
CallRail has made billing and receiving payments for the call tracking services your agency provides dead simple. Customize rates and mark-ups for customers, and automate everything with our new Stripe integration.
What Google’s new global site tag (gtag.js) means for call tracking and Google Analytics
What does Google's new JavaScript tag mean for tracking calls in Google Analytics? Here's what you need to know about the gtag.js change and what it means for your call tracking data.
My superhuman support team answered 28,035 phone calls in 2017. Here are 3 things I learned along the way.
A record number of support calls and tickets in 2017 taught us three crucial lessons that will help us to serve customers better down the line.
A Brief Overview of CallRail’s Zapier Integration
Zapier is an application software that connects multiple apps you use daily in order to automate your workflow.
We Are CallRail: How and why one of our engineers launched a software developer apprenticeship
CallRail employees are entrepreneurial, and one of our engineers demonstrated that perfectly with the launch of an apprenticeship program. Learn more...
Meet the Newest Addition to Conversation Intelligence: Introducing Call Highlights
Newest addition to CallRail's Conversation Intelligence suite: Call Highlights. Simplify call analysis and maximize ad spend.
Route Calls with Ease: New Out-of-the-Box Call Flow Builder Templates
With five templates to choose from, it’s easier than ever to route calls. Duplicate call flows or create your own custom call flows.
Streamline Agent Management with the New Calls by Agent Report
CallRail's Calls by Agent report enhances call analytics. Improve marketing strategies and identify opportunities for performance improvement and success.
CallRail brings home inaugural Appealie award in overall SaaS category
CallRail joined Zendesk and Slack as a winner in the inaugural Appealie Awards, taking home a prize in the Overall SaaS category.
CallRail Quarterly Product Update: What’s New in Q4 2017
We added a Facebook integration, improved user workflow and permissions, and introduced some great new features to the CallRail API.
2017 tech news: A year in review
2017 tech news has impacted marketing in a big way. We review the most important tech headlines from 2017, and analyze what they mean for marketers.
Women in Tech: Rachael Wright, Engineering Team Lead
Rachael Wright shares her experiences as a woman forging a career in tech from college, to mentorships, to leading her own software engineering team.
Meet Team CallRail: David Schroeder, International Man of Philanthropy
In this series, we explore the stories of the members of Team CallRail. Today, we interview David Schroeder, a globetrotter with a humanitarian bent.
Introducing CallRail’s Facebook Integration
View calls conversions inside the Facebook Business Ads Manager alongside click data. Optimize your ad spend for phone calls with greater insights.
Edit Caller Names for More Efficient Lead Handling
Updating caller IDs for leads inside of your account helps you attach names to the people reaching out to your business to connect you to qualified leads.
New data: Mobile shopping will dominate Black Friday 2017; CallRail data: Phone calls will dominate as well
New industry data points to increasing power of mobile when it comes to driving holiday sales for Black Friday, Cyber Monday, and beyond.
CallRail is ranked #128 on Deloitte’s 2017 Technology Fast 500 List
CallRail is excited to announce that we've placed on this year's Deloitte Technology Fast 500 list!
Meet the New Key Terms Spotted Report
With CallRail's new Key Terms Spotted Report you can identify conversation trends across all of your phone calls and in turn increase ROI.
CallRail teams up with Trees Atlanta to make our city a little greener
Earlier this month, Team CallRail had the chance to invest in our community by volunteering with local nonprofit, Trees Atlanta.
CallRail Quarterly Product Update: What’s New in Q3 2017
CallRail's Q3 has been full of product updates. From a new user interface and referral program to responsive call routing, there's a lot in store.
Women in Tech: Carolyn Lyden, SEO Manager
SEO is an ever evolving field. CallRail's SEO Manager, Carolyn Lyden, shares what excites her and what challenges her in Search Engine Optimization.
CallRail Makes it Ring $75M in Capital for Product Expansion and International Growth
Today, CallRail is excited to announce a $75M investment from Sageview Capital and Leaders Fund.
How CallRail is Simplifying the Call Log Experience
We're always looking for new ways to improve our customer's user experience. CallRail is excited to announce a new, easier interface to our software!
Google Data Studio + CallRail | AMA on Our Beta Integration
CallRail shares why we built it, the timeline for the rollout, and how our Google Data Studio Community Connector integration helps you visualize data.
Feature Updates: Even More Automation with CallRail’s Automation Rules
CallRail's Automation Rules feature will help you hone in on your most valuable callers, so you can gain even more powerful data from your phone calls.