What is Interactive Voice Response (IVR)?
Interactive Voice Response (IVR) is an automated phone operating system that answers calls, asks questions, and routes the call according to the answers.
Introducing CallRail's Lead Center
Lead Center is CallRail’s new standalone application that gives your sales and support teams access to all the previous functionality of Copilot and more.
What is a softphone?
A softphone is a computer program used to make phone calls over the internet from any device with a speaker and mic, including computers and mobile devices.
3 Reasons to Implement Round Robin for Your Sales Team
Streamline your phone management and never miss out on a lead again. With CallRail's Round Robin, your customer will reach a person rather than voicemail.
Spotlight Interview: Mónica Mariño & Michael Hartman | Sales Team
Meet Monica and Michael from our sales team. Discover what inspires them daily and what led them to their roles here at CallRail.
Meet the New CallRail Mobile App
CallRail's Mobile App is a great way for marketers to stay connected to their call activity on-the-go. Our latest version gives you even more control over your phone call conversations and makes accessing data a breeze.
Track a Call’s Sale Value with Keypad Scoring
Goodbye to scrambling to remember the sales amounts discussed in previous phone calls and hello to more accurate reporting as soon as the call ends.
How CallRail Tools Can Enhance Inbound Sales Strategies
Still using the old “How did you hear about us?” line? With CallRail, accurately gather this information to build an effective strategy.
Our Top Call Tracking Tips for Sales Teams
A roundup of all of our most tactic focused call tracking tips for sales teams.
Get Your Data Faster with Keypad Scoring
Quickly gain insights to calls and recordings to communicate findings and details with your team by using CallRail's Keypad Scoring.
3 Call Analytics Tools to Shorten Your Lead Response Time
Discover which call analytics tools with CallRail shorten lead response time and make converting leads into customers quick and easy.
Introducing Manager Users
With Manage Users, administrators can give others more functionality in CallRail's software while keeping billing, branding, and account settings secure.
Manage Calls and Create Reports by User with CallRail’s Agent Feature
We're excited about our feature update! You’ll now have the ability route calls to a specific Agent through CallRail’s Call Flow Builder.
Social Media Agency Uses CallRail to Drive 250% Increase in Sales
Attribution with CallRail has allowed SocialON to make confident decisions for their customers. Learn how they increased by 250%.
For More Phone Sales Add a Human Touch
9/10 people said their biggest gripe is not getting a human on the phone. Call tracking can put a new edge on the age old call and personalize the call.
Agency Optimizes Client’s Lead Qualification Strategy with CallRail
CallRail delivered and provided the right mix of features to enable WebMechanix to address client concerns across an array of issues.
Quick Response Texting with Call Tracking Numbers
With a low open rate of emails and the growing adoption of mobile, text messaging is becoming an ideal way to communicate with customers. Get started now.
Record Outbound Calls with Your Tracking Numbers
With Outbound Call Recording, you get even deeper insight into outbound calls, allowing you to better monitor your lead follow up process.
Send Outbound Texts with Your Tracking Numbers
Now you can initiate text messages using any of your tracking phone numbers.
Introducing Outbound Call Tracking
We know from our clients that effectively and quickly following up on leads is extremely important to to them -- that's why we've made that process even easier by allowing our users to place outbound calls with their CallRail tracking phone numbers.
Texting for Your CallRail Tracking Numbers
You will be able to communicate with anyone who sends a text message to a phone number that is configured in your account to receive text messages.
Want to Successfully Capture Leads? You’ve Got 5 Minutes.
Phone calls are a valuable lead source, but a ringing phone isn't valuable on its own - it's what you do with it, and how longs it takes you to do it.
Automatically Tag Calls with Call Flow Builder
Now CallRail's Call Flow Builder has a tag step that lets you automatically categorize your calls based on the tag names you create.
How to Utilize Customer Call Data To Increase and Improve Sales
Collecting call data can help companies increase their sales by creating marketing campaigns that are more effective.
Training Customer Service Employees with Pre-recorded Calls
Past recorded calls are a great sales training tool for your current sales staff. Use real life conversations to help your staff gain situational experience.
Integrating CallRail and Salesforce
In this short demo we take a look at how CallRail interacts with Salesforce and show you how to get the most out of your integration.