Streamline Agent Management with the New Calls by Agent Report
CallRail's Calls by Agent report enhances call analytics. Improve marketing strategies and identify opportunities for performance improvement and success.
Three Easy Ways to Implement Lead Tracking Techniques with Lead Center
Implementing proper lead tracking is crucial to helping both sales and marketing teams. Here are 3 easy ways to use Lead Center to track leads.
What is Call Recording Software?
Call recording software is a computer program that allows businesses to audiotape telephone calls for use in training, marketing, and other analyses.
Introducing CallRail's Lead Center
Lead Center is CallRail’s new standalone application that gives your sales and support teams access to all the previous functionality of Copilot and more.
What is a softphone?
A softphone is a computer program used to make phone calls over the internet from any device with a speaker and mic, including computers and mobile devices.
Track a Call’s Sale Value with Keypad Scoring
Goodbye to scrambling to remember the sales amounts discussed in previous phone calls and hello to more accurate reporting as soon as the call ends.
Manage Calls and Create Reports by User with CallRail’s Agent Feature
We're excited about our feature update! You’ll now have the ability route calls to a specific Agent through CallRail’s Call Flow Builder.