Customer Service

4 Risks Associated with Outsourcing Customer Support

Providing good customer service is a key component to maintaining the ongoing success of your company. Before outsourcing, consider these potential risks.

3 Reasons to Keep Customer Support In-House

With so much riding on your customer service, it's important to keep these employees in-house. Here are the top 3 reasons to keep customer support in-house.

Why It’s Important to Have Great Employees Answering Your Business Phones

Your customer's first interaction is with the employee answering phones. Providing them with training for success will help provide better customer service.

8 Tips to Help You Handle an Irate Customer on the Phone

No matter what your company sells or service your business offers, you will inevitably encounter angry customers from time to time. Here's how to handle it.

How to Hire Employees that are Fit for Phone Customer Service

It's crucial for your business to hire employees who possess the skill set to be successful as phone customer service agents. Here's what to keep in mind.

Call Tracking for Better Customer Service

Make a first great impression every time. With all of CallRail's features and integrations, it's easier than ever to know your customer and tailor calls.

Dental Guide to Call Tracking

Learn how call tracking can deliver the missing insights that your dental practice needs to better engage your target audience and increase your marketing ROI.