Customer Service

Save Time, Copy Call Flows

Have your new campaigns running as quickly and as successfully as your existing campaigns with CallRail’s Call Flow Duplication feature.

Is Call Recording the Most Powerful Feature?

Discover the power of Call Recording and start qualifying more leads for your business by gaining helpful insight into each and every call.

New Research Shows Calls Are Up 19% for Businesses

Even in our digitally focused mobile world, conversions are often occurring offline. Why? Because customers still value voice.

SMS Messaging for Customer Support

Welcome to the world where we text instead of call. Here's how to bring your business into the text messaging game for your customer support.

Automate Call Distribution with Round Robin

Distribute calls evenly among your sales team, clients, or any group working under the same campaign, all through one of your call tracking phone numbers.

Are the people who answer the phones at your company costing you business?

How you answer the phone is more important than you think and poor experiences can cost you business. Are your employees' phone ettiquette up to standards?

Easily Decide How You’re Notified with The Notification Center

Get notified when and how you like. Now all your notification settings are conveniently accessible in one central location: The Notification Center.

Easily Create Interactive Phone Menus

Easily Set Up Menus with Call Flow Builder Call Flow Builder's menu step makes it easy to direct calls where you need them to go by prompting the caller to select from a menu of options using the keypad on their phone.

Call Scheduling with Call Flow Builder

Now you can use CallRail's Call Flow Builder to create a schedule that determines how your calls should be routed, allowing you to send calls where you need them to go based on your schedule.

Get to Know the All-New Call Flow Builder

With our new Call Flow Builder, you can now create unique, fully-customizable call flows for each of your tracking phone numbers.

How a Strong Vocabulary Can Help You Reach Out To Your Customers

A good idea can go to waste if it can't be effectively communicated with someone else. After all, how can other people appreciate it if you can't properly explain what it's about? The potential of this good idea will simply be lost if you can't find the right words for it.

Tips on recovering from an accidental voicemail

Left a voicemail you shouldn't have? Timing is everything with undoing the damage. Here are some helpful hints on surviving a voicemail nightmare.

How Poor Phone Communication Can Cost You Clients

Customer satisfaction is crucial to the growth and success of your company.

Quick Tips for Great Customer Service

Good communication is an extremely important aspect of any relationship, especially between a customer and a service representative.

Training Customer Service Employees with Pre-recorded Calls

Past recorded calls are a great sales training tool for your current sales staff. Use real life conversations to help your staff gain situational experience.

Should You Dumb Down Your Vocabulary when Speaking to Customers?

Communication is the cornerstone of good customer relations, so it is crucial that you speak in a manner that your customers can understand.

7 Tips to Improve Verbal Communication Skills

Strong verbal communication skills are important for your business, and CallRail call recording can improve the way your employees communicate on the phone.

Get Client Insight and Improve Customer Service with Whisper Messages

Gain insight into the call before it happens and improve customer service by personalizing your approach with Whisper Messages.

4 Risks Associated with Outsourcing Customer Support

Providing good customer service is a key component to maintaining the ongoing success of your company. Before outsourcing, consider these potential risks.

3 Reasons to Keep Customer Support In-House

With so much riding on your customer service, it's important to keep these employees in-house. Here are the top 3 reasons to keep customer support in-house.

Why It’s Important to Have Great Employees Answering Your Business Phones

Your customer's first interaction is with the employee answering phones. Providing them with training for success will help provide better customer service.

8 Tips to Help You Handle an Irate Customer on the Phone

No matter what your company sells or service your business offers, you will inevitably encounter angry customers from time to time. Here's how to handle it.

How to Hire Employees that are Fit for Phone Customer Service

It's crucial for your business to hire employees who possess the skill set to be successful as phone customer service agents. Here's what to keep in mind.

Call Tracking for Better Customer Service

Make a first great impression every time. With all of CallRail's features and integrations, it's easier than ever to know your customer and tailor calls.

Dental Guide to Call Tracking

Learn how call tracking can deliver the missing insights that your dental practice needs to better engage your target audience and increase your marketing ROI.