Customer Service

What is customer advocacy?

Customer loyalty is something every business desires. That's where customer advocacy comes in. Learn the importance of customer advocacy, how it works, and tips to build your own program.

The ultimate customer experience toolkit

Winning in today's crowded marketplace means delivering exceptional customer experiences. Read the guide to learn how CallRail can help.

STIR/SHAKEN: With CallRail, you’re covered

Tired of receiving spam calls? Then you're in for some good news. Starting June 20, 2021, the FCC is implementing new protocols to combat spam calls. Here's what to expect.

New feature roundup — May 2021 edition

Interested in learning what's new at CallRail? Look no further. Check out our release notes for the latest updates on the platform.

Call quality score: what it is and why you should measure it

Growing businesses must meet their customers where they are. And today, 85% of customers prefer live chat. So we beefed up Lead Center and added chat as a new functionality. Click through to see what it's all about.

Lead Center chat: Another way for customers to reach you

Growing businesses must meet their customers where they are. And today, 85% of customers prefer live chat. So we beefed up Lead Center and added chat as a new functionality. Click through to see what it's all about.

How to boost customer experience and increase revenue with Lead Center chat

Effectively communicate, manage chat conversations, and pinpoint the marketing that drives them with Lead Center chat.

The value of real-time support and coaching

Your sales and customer service reps are the faces of your brand, so making sure they're delivering exceptional customer experiences at every touchpoint is key. Luckily CallRail makes it easy for your team to succeed with every interaction. Read how in the blog.

How to prepare for an increasing rate of inbound calls

Inbound call volume spikes with every reopening, so businesses should be prepared to field a variety of calls for sales, customer service, and more.

Your current phone system is holding you back. Here’s why.

If your current phone system can’t give you insights into your customer journey or provide you data to enhance the customer experience, then it’s time to replace it. Read why in the blog.

Why one real estate company traded their phone system for Lead Center

DCI Properties thought they were just getting a virtual phone system when they implemented Lead Center. Instead, they got so much more.

Infographic: Form Tracking for small businesses

See how Form Tracking can help your small business tighten up response time, shorten your sales cycle, and elevate your customer experience.

Checklist: Is your phone system stunting your growth?

Is it time to break up with your current phone system? Download the checklist to find out.

Infographic: Form Tracking for home services

Response time is money for home service pros. Learn how to tighten it up with Form Tracking.

3 Ways Home Service Pros Serve More Customers with Form Tracking

For home services pros, time is of the essence when it comes to capturing every opportunity. Good thing Form Tracking powered by Call Tracking helps them stay on top of them all. Learn more in the blog.

Harnessing the Power of Customer Feedback: Create a Program that Delivers Results

Implementing a customer feedback process doesn’t have to be daunting. Learn what it takes to turn your customer feedback into a competitive advantage.

Changing work environments (how to run a productive remote team)

As we’re all looking toward a post-pandemic world, remote work may be here to stay. Learn how to effectively manage a productive remote team in our latest blog post.

Understanding churn vs. retention

Understand churn vs. retention rates — how they relate, how to calculate them, and most importantly, how to use them to develop a customer loyalty strategy.

4 ways CallRail helps you better train your sales and customer service reps

Providing excellent customer experiences means that you have to provide better training for your sales and customer reps. Luckily, CallRail can help with that. Read the blog to find out how.

What is customer retention?

Plenty of articles discussed gaining customers, but what retaining existing ones? Learn how to calculate retention rate and how to increase customer retention.

Customer call tracking systems: Improving the customer experience

Improve your customer experience with call tracking software. Learn more about top call tracking systems and the marketing benefits they bring to your customer experience.

Live Q&A: How to improve patient care with call tracking

Find out how HIPPA-compliant call tracking helps improve patient experiences.

What is customer success?

Learn all things customer success from Sr. Customer Success Manager, Tameka Hughes, as well as tips for helping your customers thrive.

Why customer empathy is critical to our processes and products

CallRail Product Manager Christina Bourne walks us through why empathy is an integral part of our product design process.

How call tracking helps your agency coach clients and boost revenue

Business coaching is a great way for your agency to reduce client churn and earn more revenue, and you can do it with the marketing data you already have.

Customizable reports bring power and flexibility to your analytics

With CallRail's new Custom Reports feature, you can deliver powerful analytics reporting that proves your work and keeps clients happy.

What is VoIP?

VoIP, or Voice over Internet Protocol, allows you to use the internet to make or receive phone calls. Here's how this technology can help your business.