Customer Service

Your current phone system is holding you back. Here’s why.

If your current phone system can’t give you insights into your customer journey or provide you data to enhance the customer experience, then it’s time to replace it. Read why in the blog.

Infographic: Form Tracking for small businesses

See how Form Tracking can help your small business tighten up response time, shorten your sales cycle, and elevate your customer experience.

Checklist: Is your phone system stunting your growth?

Is it time to break up with your current phone system? Download the checklist to find out.

Infographic: Form Tracking for home services

Response time is money for home service pros. Learn how to tighten it up with Form Tracking.

3 Ways Home Service Pros Serve More Customers with Form Tracking

For home services pros, time is of the essence when it comes to capturing every opportunity. Good thing Form Tracking powered by Call Tracking helps them stay on top of them all. Learn more in the blog.

Harnessing the Power of Customer Feedback: Create a Program that Delivers Results

Implementing a customer feedback process doesn’t have to be daunting. Learn what it takes to turn your customer feedback into a competitive advantage.

Understanding churn vs. retention

Understand churn vs. retention rates — how they relate, how to calculate them, and most importantly, how to use them to develop a customer loyalty strategy.

4 ways CallRail helps you better train your sales and customer service reps

Providing excellent customer experiences means that you have to provide better training for your sales and customer reps. Luckily, CallRail can help with that. Read the blog to find out how.

What is customer retention?

Plenty of articles discussed gaining customers, but what retaining existing ones? Learn how to calculate retention rate and how to increase customer retention.

Customer call tracking systems: Improving the customer experience

Improve your customer experience with call tracking software. Learn more about top call tracking systems and the marketing benefits they bring to your customer experience.

What is customer success?

Learn all things customer success from Sr. Customer Success Manager, Tameka Hughes, as well as tips for helping your customers thrive.

Why customer empathy is critical to our processes and products

CallRail Product Manager Christina Bourne walks us through why empathy is an integral part of our product design process.

How call tracking helps your agency coach clients and boost revenue

Business coaching is a great way for your agency to reduce client churn and earn more revenue, and you can do it with the marketing data you already have.

Customizable reports bring power and flexibility to your analytics

With CallRail's new Custom Reports feature, you can deliver powerful analytics reporting that proves your work and keeps clients happy.

What is VoIP?

VoIP, or Voice over Internet Protocol, allows you to use the internet to make or receive phone calls. Here's how this technology can help your business.

What is Geo-Routing?

Geo-routing (geographical routing) is an algorithmic tool that routes phone calls to a set destination based on the geographical location of the caller.

What is Round Robin?

Round Robin is a call tracking software feature that distributes incoming calls within a set group of numbers, helping sales managers and call centers.

What is call monitoring?

CallRail’s Lead Center offers call monitoring and other real-time insights to benefit sales, marketing, support, and success teams.

Conversational marketing: How speaking more with prospective customers drives revenue

Chat tools are emerging everywhere, and they may end up being a key channel for marketers to leverage in "conversational marketing." Being available and speaking more openly and honestly with prospective customers has the potential to be the next big move for conversions.

What is SIP routing?

Session Initiation Protocol (SIP) is a communication protocol used in VolP networks. SIP routing, also known as SIP trunking, allows users to make phone calls that bypass traditional telephone system. Here's how it works, and how it can benefit your business.

Conversation Analytics and the future of analyzing phone calls for customer experience

Conversation analytics involves machine learning and natural language processing (NLP) technology that evaluates the voice data from phone calls.

Women In Tech: Tameka Hughes, Sr. Customer Success Manager

Breaking stereotypes, barriers, and glass ceilings is rooted deep in CallRail's Customer Success Manager, Tameka Hughes. She shares with us the best advice that she’s ever received, and how exactly she lives it daily here at CallRail.

Route Calls with Ease: New Out-of-the-Box Call Flow Builder Templates

With five templates to choose from, it’s easier than ever to route calls. Duplicate call flows or create your own custom call flows.

How to use the Call Flow Builder to maximize inbound leads

The Call Flow Builder from CallRail increases the power and flexibility of your tracking numbers by routing every call to the right person, every time.

Why You Need a Customer Appreciation Strategy

While a company’s focus should be customer-centric, that’s not a replacement for being human-centric. Remember to build strategy around the human notion

3 ways to foster a meaningful customer community | CMX Summit 2017

At this year’s CMX Summit in Los Angeles, community managers from around the globe gathered to talk about cutting-edge strategy. Read Team CallRail's recap!

Responsive Routing: Intelligent Call Routing from CallRail

With CallRail's Call Flow Builder, you can make sure that your business gets every caller to the right person, every time.