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Conversation Intelligence

Agencies strengthen relationships and retain more clients using CallRail

Learn how some of our agencies are using CallRail to strengthen client relationships and retain more clients in this case study round-up.

Case Study
by Ozi Opurum
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Product updates and features roundup — May 2022 edition

The May '22 update spotlights our call highlights and transcriptions, user experience updates, and improvements in our Call Tracking product. Read now!

Product
by Brianna Weaver
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Inside Track [Q2 2022]: Tips, tricks and what’s new from CallRail

Join CallRail's product team for an in-depth look at the latest product enhancement and integrations with the tools you love.

Webinar
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Listen to your customers at scale with Conversation Intelligence

How are small and mid-sized companies using Conversation Intelligence to listen to the language of their customers at scale and drive bottom line business impact? Read now to find out.

Tips
by Whitney Rudeseal Peet
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Marketing Strategy Health Check

The start of a new quarter is a great time to re-evaluate your strategy, and ensure you aren’t missing out on opportunities for closing business.

Webinar
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Grow your client base in 2022 with these 7 law firm marketing strategies

Gaining new clients for law firms is daunting. The competition in the legal industry is brutal. These strategies will help you stay ahead. Read now.

Tips
by Shaun Bruno
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Know what works: Measuring marketing ROI in a digital world

Join our experts as they deep dive into the power and impact of marketing ROI and how to make data-driven decisions.

Webinar
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Year in review and predictions for law firm marketers

With the new year coming up, it’s a good time for legal marketing professionals to reflect on which tactics resonated most with their target audiences and which didn’t hit the mark.

Tips
by Rob Wade
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Form Tracking & Conversation Intelligence 101

Learn how CallRail powers up Call Tracking with Form Tracking and Conversation Intelligence, to give you an end-to-end marketing analytics suite.

Webinar
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How Conversation Intelligence improves the customer experience

Customer experience is the make-or-break factor that determines whether or not a business succeeds. To stand out from the competition and boost sales, businesses need to deliver an excellent customer experience at every step.

Tips
by Carly Cornforth
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Navigation enhancements for Settings — CallRail product update

The new navigation restructure introduces a Settings section that consolidates many of the pages that allow you to make updates to your app configuration.

Product
by Selina Boyce
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Product updates and features roundup — December 2021 edition

Welcome to the final round-up of the year. We have some reporting updates just in time for year-end reporting, an exciting opportunity to test out new Lead Center features, plus our feature of the month!

Product
by Pia Adolphsen
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Inside Track [Q1 2022]: Tips, tricks and what’s new from CallRail

Join CallRail's product team for an in-depth look at the latest product enhancement and integrations with the tools you love.

Webinar
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5 Ways To Get More Out Of Call Tracking

Here are 5 of the most impactful reports and features of Call Tracking that go beyond the Call Log to help you measure and analyze your phone calls.

Webinar
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4 small-business communication trends (and how they improve customer experience)

Communication between customers and small businesses is digital-first. Here's how to use the latest trends to simply your marketing communications and meet customers where they are.

Industry
by Carly Cornforth
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Customer Spotlight: Workshop Digital strengthens client relationships with CallRail

"Our partner relationship is very much a two-way conversation." Andrew Miller, co-founder and VP of strategy at Workshop Digital, shares their CallRail Partner Program success story.

Interview
by Madelyn Wing, Head of Partnerships, CallRail
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A 7-step process to do competitive research for your clients

Set your agency apart by implementing the right marketing analytics tools — and process — to successfully conduct and deliver competitive research about your clients' competitors.

Tips
by Ryann Hogan, Demand Generation Marketing Manager, CallRail
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How to help your clients set and achieve their goals

How can your agency help clients set specific goals — and achieve them? With better data and reporting insights.

Tips
by Ryann Hogan, Demand Generation Marketing Manager, CallRail
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Product updates and features roundup — November 2021 edition

Learn more about CallRail's Google Ads Integration update, security enhancements for Conversation Intelligence, plus our feature of the month: Call Monitoring!

Product
by Pia Adolphsen
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How to define (and achieve) your small business marketing goals

The first step to take when marketing as a small business owner? Set goals. Start with these three tactics.

Guide
by Shaun Bruno
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How to determine which marketing tactics are generating the highest-quality leads

See greater impact from your marketing budget by testing your tactics to find what works best to generate the most business.

Tips
by Erika Alexander, Senior Demand Generation Manager, CallRail
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Which marketing tactics generate the highest quality client leads for your law firm?

An American Bar Association survey found 52% of law firm professionals feel getting new client business is the biggest challenge they face. Test your tactics to figure out what marketing works (and what doesn't).

Tips
by Shaun Bruno
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Voice of the Customer in law firm marketing: What it is and how to capture it

Voice of the Customer (VoC) research helps you collect customer feedback to improve your law firm marketing, build stronger client experiences, and sign more clients.

Tips
by Zac Elbel
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Prove your value to your clients with better reporting (How to tell a story with data)

Your clients expect you to be their subject matter expert. Explain to them what's working, what isn’t, and why by telling their entire data story with CalRail to prove ROI.

Tips
by Ryann Hogan, Demand Generation Marketing Manager, CallRail
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Customer Spotlight: Access Professional Systems gains new customer perspective with CallRail

CallRail has helped Access Professional Systems become a better strategic partner. Watch their story to see how.

Testimonial
by Brianna Weaver
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6 Reports Clients Need from their Agencies

28% of SMB's say they have no transparency in how their budgets are used by their agency partner. Can you prove the ROI of your services to your clients?

Webinar
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Going above and beyond lead gen: Setting up sales enablement at your agency

Go beyond lead generation for your clients by implementing a strategic sales enablement process with CallRail.

Tips
by Ryann Hogan, Demand Generation Marketing Manager, CallRail
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