Communications

Webinar: How to Increase Revenue through Business Communications

Want to increase sales while saving time and money? Then you need business communication software. Register to find out why.

Webinar

Report: How centralizing communications helped 5 businesses grow

Your lead response time influences your chances of closing a deal. Learn how CallRail customers are improving customer communications with Lead Center.

Ebook

Lead Center chat: Another way for customers to reach you

Growing businesses must meet their customers where they are. And today, 85% of customers prefer live chat. So we beefed up Lead Center and added chat as a new functionality. Click through to see what it's all about.

Company
by Ozi Opurum

4 ways CallRail helps you better train your sales and customer service reps

Providing excellent customer experiences means that you have to provide better training for your sales and customer reps. Luckily, CallRail can help with that. Read the blog to find out how.

Guide
by Jason Rozenblat

Guide
by Ryann Hogan, Demand Generation Marketing Manager, CallRail

How to use texting to differentiate your small business

Text messaging is quickly becoming the preferred communication channel among consumers. Learn how you can use this emerging trend to differentiate your small business today.

Definition
by Melissa Garner

What is unified communications?

In today’s working world, people communicate with one another in many ways. Learn what unified communications means, how it works, and the benefits for businesses.

Customer call tracking systems: Improving the customer experience

Improve your customer experience with call tracking software. Learn more about top call tracking systems and the marketing benefits they bring to your customer experience.

Guide
by J.R. Rund

Product
by Jay Hansborough

Connect with customers in the ways they want

Capture all your interactions with customers into a single inbox — making it easy to keep up with every lead, no matter which form it takes on.

Product
by Jay Hansborough

Take, make, and transfer calls — without a phone

Take your calls anywhere you go with CallRail's Lead Center. Handle your business communications from your desktop PC, laptop, or mobile device — with a single, easy-to-use interface.

Definition
by Tameka Hughes

What is customer success?

Learn all things customer success from Sr. Customer Success Manager, Tameka Hughes, as well as tips for helping your customers thrive.

Use Call Recordings for More Conversions and Better Customer Experience

Improve customer service by understanding the client's needs and increase conversions with Call Recordings.

How to Improve Customer Service Over the Phone in 5 Steps

Good customer service over the phone is extremely important to any business. Here are some tips and training ideas to help improve customer service.

SMS Messaging for Customer Support

Welcome to the world where we text instead of call. Here's how to bring your business into the text messaging game for your customer support.

Product
by Erica Hawkins

How a Strong Vocabulary Can Help You Reach Out To Your Customers

A good idea can go to waste if it can't be effectively communicated with someone else. After all, how can other people appreciate it if you can't properly explain what it's about? The potential of this good idea will simply be lost if you can't find the right words for it.

How Poor Phone Communication Can Cost You Clients

Customer satisfaction is crucial to the growth and success of your company.

Quick Tips for Great Customer Service

Good communication is an extremely important aspect of any relationship, especially between a customer and a service representative.

Training Customer Service Employees with Pre-recorded Calls

Past recorded calls are a great sales training tool for your current sales staff. Use real life conversations to help your staff gain situational experience.

Should You Dumb Down Your Vocabulary when Speaking to Customers?

Communication is the cornerstone of good customer relations, so it is crucial that you speak in a manner that your customers can understand.

7 Tips to Improve Verbal Communication Skills

Strong verbal communication skills are important for your business, and CallRail call recording can improve the way your employees communicate on the phone.

Get Client Insight and Improve Customer Service with Whisper Messages

Gain insight into the call before it happens and improve customer service by personalizing your approach with Whisper Messages.

4 Risks Associated with Outsourcing Customer Support

Providing good customer service is a key component to maintaining the ongoing success of your company. Before outsourcing, consider these potential risks.

8 Tips to Help You Handle an Irate Customer on the Phone

No matter what your company sells or service your business offers, you will inevitably encounter angry customers from time to time. Here's how to handle it.

How to Hire Employees that are Fit for Phone Customer Service

It's crucial for your business to hire employees who possess the skill set to be successful as phone customer service agents. Here's what to keep in mind.

Call Tracking for Better Customer Service

Make a first great impression every time. With all of CallRail's features and integrations, it's easier than ever to know your customer and tailor calls.