Communications
Product updates and features roundup — December 2021 edition
Welcome to the final round-up of the year. We have some reporting updates just in time for year-end reporting, an exciting opportunity to test out new Lead Center features, plus our feature of the month!
Tips for car dealerships starting out with live chat
Live chat is a powerful tool auto dealerships can use to create better customer experiences for your prospects and increase quality leads for your business.
Inside Track: Tips, tricks and what’s new from CallRail
Join CallRail's product team for an in-depth look at the latest product enhancement and integrations with the tools you love.
5 tips to improve customer communication and experience for home service businesses
Good customer service starts with good customer communication. These five tips will help your home services business stand out when customers are looking for someone to hire.
4 small-business communication trends (and how they improve customer experience)
Communication between customers and small businesses is digital-first. Here's how to use the latest trends to simply your marketing communications and meet customers where they are.
Product updates and features roundup — November 2021 edition
Learn more about CallRail's Google Ads Integration update, security enhancements for Conversation Intelligence, plus our feature of the month: Call Monitoring!
When texting is the new calling, will your business be ready?
Consumer contact preferences are changing rapidly. But businesses that have historically thrived on calls can still be successful, they just need to adapt.
Tip Sheet: 7 ways to build a lead management strategy
Make sure potential customers aren't slipping through the cracks. Enter your lead management strategy — the system to attract, monitor, and engage leads.
5 ways business communications are changing — and what it means for you
Keep up with today’s consumers and to stay ahead of your competitors with these five business communications trends.
Product updates and features roundup — October 2021 edition
CallRail's October 2021 product updates include outbound calls to Salesforce, bulk contact uploads Lead Center, and our feature of the month: Responsive Routing.
More wins for CallRail: G2 Fall 2021 Placements
CallRail just keeps improving and hitting new achievements, thanks to our customers. Check out our new strides in the G2 Fall 2021 Report.
Inside track: quarterly product update [Q4]
Join CallRail's product team for an in-depth look at the latest product enhancement and integrations with the tools you love.
5 home service business trends that are shaping the industry
Despite the challenges experienced at the start of the pandemic, the home services industry is growing fast. Here are the top trends of 2021.
2 steps to boost service quality with field service management
Improving the efficiency of your company's field operation can help you deliver better customer experiences. In this blog, we show you two steps to get your field service in order.
What is a call queue?
Sometimes the number of inbound calls exceeds the number of available representatives. That's where call queues come in. Learn how call queues work and how your business can benefit from it.
The future’s calling (and it wants to chat and text, too)
By consolidating all of your conversations into one inbox, you can communicate better, faster — and create amazing outcomes for your business and customers.
Tip Sheet: 12 reasons your business needs Lead Center
Potential customers have more ways to reach your business than ever before. Explore 12 reasons why businesses switch to a business communication platform.
Leveling up automotive lead generation with an integrated marketing communications plan
Making sure you deliver a unfied sales message across all your marketing efforts goes a long way to increase lead generation and car sales. But where do you start? Read this guide to learn more.
What is cold calling?
If you thought cold calling was dead, think again. Learn the pros and cons of cold calling and how it's used today.
The futureʼs calling: Why business communications software is the key to unlocking growth
The future of business communications is here. Read the report and explore how you can stay ahead of the pack with robust business communications software.
Why your business needs an omnichannel communications strategy
Check out this blog to explore what an omnichannel communications strategy is and why your business needs one to thrive in this digital communication age.
What Is a chatbot? A definitive guide to chatbots
People like variety and in the case of communication, it’s no different. Chatbots help to further streamline communication between people and businesses. Learn how, here.
Inside track: 2021 Quarterly product update [Q3]
Join CallRail's product team for an in-depth look at the latest product enhancement and integrations with the tools you love.
Cold call scripts and tips for financial services
For any industry, genuine human interaction is key for conversion. After all, who wants to deal with a sales pitch robot? Check out these helpful cold calling scripts and tips for financial services companies.
Webinar: How to Increase Revenue through Business Communications
Want to increase sales while saving time and money? Then you need business communication software. Register to find out why.
Report: How centralizing communications helped 5 businesses grow
Your lead response time influences your chances of closing a deal. Learn how CallRail customers are improving customer communications with Lead Center.
Lead Center chat: Another way for customers to reach you
Growing businesses must meet their customers where they are. And today, 85% of customers prefer live chat. So we beefed up Lead Center and added chat as a new functionality. Click through to see what it's all about.