Communications

Product
by Brianna Weaver

Product updates and features roundup — May 2022 edition

The May '22 update spotlights our call highlights and transcriptions, user experience updates, and improvements in our Call Tracking product. Read now!

Checklist: How to stop having cold conversations with warm leads

Your leads are warm and ready for business — but what about your staff? Download this checklist to learn how to convert more of your best prospects.

Worksheet

Product
by Brianna Weaver

Product updates and features roundup — April 2022 edition

The April '22 update spotlights our automated response feature and the official release of Lead Center Inbox 2.0 to help streamline your business. Read now!

Inside Track [Q2 2022]: Tips, tricks and what’s new from CallRail

Join CallRail's product team for an in-depth look at the latest product enhancement and integrations with the tools you love.

Company
by Kate McGaughey

CallRail named to Inc. Magazine’s 2022 List of the Southeast Region’s Fastest-Growing Private Companies

The companies on this list show a remarkable rate of growth across all industries in the Southeast region, and we're proud to be one of them.

Product
by Brianna Weaver

Product updates and features roundup — March 2022 edition

The March '22 update discusses CallRail's HubSpot integration, and a feature of the month to easily help you review and qualify leads. Read now!

Listen to your customers at scale with Conversation Intelligence

How are small and mid-sized companies using Conversation Intelligence to listen to the language of their customers at scale and drive bottom line business impact? Read now to find out.

Why you should finally upgrade your desk phone system with Lead Center

Customers want to communicate with businesses around-the-clock, across multiple channels. Traditional phone systems can’t accommodate those needs, but Lead Center can.

Stop Having Cold Conversations with Warm Leads

Help your team be better prepared to convert more leads to customers, and see how Lead Center improves team efficiency without ever missing a beat.

Product updates and features roundup — February '22 edition

We started the new year off by releasing some exciting navigation enhancements to streamline your experience. Keep reading to learn how these updates can save time and create efficiencies for your business.

News
by Brianna Weaver

Case Study
by Caitlin Brett

Screen Medic uses Lead Center to help more customers with a small, family-based team

At Screen Medic, the only thing more important than a good quality repair is their longstanding reputation for amazing customer care — and Lead Center plays a central part.

The top 5 Quick Texts that make customer communications a breeze

Here are some common uses for Quick Texts that simplify communication for customers and businesses alike.

5 reasons texting is the new calling (and how to adapt your business)

Texting simply hits the mark. Here are five reasons why texting is having its moment — and ways to shift your business's communication methods for the better.

Tip Sheet: 5 reasons texting is the new calling

Consumers want to chat in a faster, more bite-sized manner — through texting. But why is texting the new calling, and what does that mean for your business?

Infographic

Product updates and features roundup — January '22 edition

We’re starting off 2022 with a bang — featuring navigation updates that will help you get more value out of your CallRail data with ease. Plus, a new addition to the on-hold dialogue in Lead Center is sure to keep your customers happy and prevent hang-ups.

News
by Brianna Weaver

Business communications software: the key to unlocking growth

Dive into the three biggest challenges of fragmented communications and see how business communications software can help.

Infographic

Product updates and features roundup — December 2021 edition

Welcome to the final round-up of the year. We have some reporting updates just in time for year-end reporting, an exciting opportunity to test out new Lead Center features, plus our feature of the month!

Product
by Pia Adolphsen

Tips for car dealerships starting out with live chat

Live chat is a powerful tool auto dealerships can use to create better customer experiences for your prospects and increase quality leads for your business.

Tips
by CallRail

Inside Track [Q1 2022]: Tips, tricks and what’s new from CallRail

Join CallRail's product team for an in-depth look at the latest product enhancement and integrations with the tools you love.

Industry
by Brea Figura, Product Marketing Manager, CallRail

5 tips to improve customer communication and experience for home service businesses

Good customer service starts with good customer communication. These five tips will help your home services business stand out when customers are looking for someone to hire.

Industry
by Carly Cornforth

4 small-business communication trends (and how they improve customer experience)

Communication between customers and small businesses is digital-first. Here's how to use the latest trends to simply your marketing communications and meet customers where they are.

Product updates and features roundup — November 2021 edition

Learn more about CallRail's Google Ads Integration update, security enhancements for Conversation Intelligence, plus our feature of the month: Call Monitoring!

Product
by Pia Adolphsen

When texting is the new calling, will your business be ready?

Consumer contact preferences are changing rapidly. But businesses that have historically thrived on calls can still be successful, they just need to adapt.

Tip Sheet: 7 ways to build a lead management strategy

Make sure potential customers aren't slipping through the cracks. Enter your lead management strategy — the system to attract, monitor, and engage leads.

Tips

5 ways business communications are changing — and what it means for you

Keep up with today’s consumers and to stay ahead of your competitors with these five business communications trends.

Guide
by Rob Wade

Product
by Laura Lawrie, Product Manager, CallRail

Product updates and features roundup — October 2021 edition

CallRail's October 2021 product updates include outbound calls to Salesforce, bulk contact uploads Lead Center, and our feature of the month: Responsive Routing.