Elevate sales and service by learning from your customer communications in real time. Lead Center delivers insights into active and recent conversations so agents and managers can classify, monitor, and analyze leads while they're still hot.
Monitor calls and messages
Live call, text, and chat monitoring lets you listen in (and chime
in) when you need to.
Classify opportunities
Reveal trends by automatically or manually tagging conversations
with customizable categories.
Create reports
Share custom or preset reports to track marketing, team, or agent
performance.
Monitor performance
At a glance, view how efficiently and effectively customer
interactions are being served.
Record Calls
Find out what customers really need and how your team’s serving
them.
Transcribe Calls
Add Conversation Intelligence to automatically document and review
conversations.
Shine a light on areas for improvement
Get an eagle's eye view of team activity or dig deeper into individual calls, texts, and chats with Lead Center and Call Tracking reporting. Quickly identify ways to close more deals, book more meetings, and put more smiles on customers' faces.
Analyze your communications
Your current phone system is holding you back. Here’s why.
Webinar: How to Increase Revenue through Business Communications
D.R. Horton saves thousands in lost leads with Lead Center
How to boost customer experience and increase revenue with Lead Center chat
What are the benefits of call monitoring?
Some businesses rely on call recordings or transcripts to keep up with how well sales and support teams are serving customers. Call monitoring lets you do this live.
If you see or hear an opportunity to help an agent, you can offer advice when and where it’s needed. You could join the call or use whisper monitoring to discreetly deliver tips. Lead Center also lets you monitor (and participate in) text threads and live chats, in addition to calls.
Does Lead Center provide any pre-set reports or do I need to create my own?
Your Analyze dashboard comes loaded with several reports you can use or build on. In addition to agent call and team performance reports, you can pull lead attribution reports that reveal the sources behind your business’ calls.
Is it hard to customize reports?
Not at all! You can customize out-of-the-box reports by applying different filters. That way, you can easily drill down to the data you need.
What can I learn from Lead Center reporting?
TL; DR: A whole lot.
Lead Center’s customizable dashboard provides a high-level snapshot of all your inbound and outbound interactions. These reports can also be used as a springboard to dive deeper into each call, text, chat, or form submission.
Reports offer real-time visibility into how your team interacts with customers so you quickly identify opportunities for improvement, leading to more closed deals, appointments booked and performance issues mitigated.
Being able to see all of our lead and customer interactions in a single interface with CallRail’s Lead Center is a big benefit.
Help your marketing work harder
and your team work smarter.
Try Lead Center free
No credit card required