Centralize customer conversations from every channel with Lead Center

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Communicate

Talk, text, and chat from a single inbox that follows every customer interaction and offers context.

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Manage

Track, qualify, and route opportunities while keeping contacts organized and accessible.

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Analyze

Monitor team performance and elevate customer service with visibility into conversations and communications.

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When you collect all your contacts and conversations into a single, unified inbox they’re easier to manage and improve.

Take Lead Center to go with our mobile app

Call, message, and manage all your contacts wherever work takes you. Keep up with all your communications when you’re on a job or in an offsite meeting.

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Do I need Call Tracking before I can use Lead Center?

Yes. Call Tracking's robust data informs the analytics you see in Lead Center. This means when someone calls, texts, or chats, you’ll know which ad, campaign, or keyword inspired them to reach out.

Can Lead Center replace my business phone line?

Yes! Lead Center is an all-in-one solution for inbound and outbound VoIP calls and text messages. You’ll find every customer interaction in this live, unified inbox so you can take calls, send texts, and communicate with your customers using the telephone numbers associated with your business.

Does Lead Center automatically store call data?

Yes. Lead Center serves as a digital database for all of your call activity. We’ll store a record of every interaction, a complete interaction history for every contact, and additional items such as call recordings and web session records, when available.

Can I use Lead Center for international calling and texting?

For now, Lead Center can only be used for calling and texting with US or Canadian-based phone numbers.

What’s an “agent”?

We call Lead Center users “agents.” On your team, they’d be those who take, make, and transfer calls and messages, as well as the people who manage them.

Lead Center is an all-in-one interface for scheduling, reviewing calls, monitoring calls, and tracking your lead flow. Now we have everything under one roof.
~ Ryan Parker, DCI Properties