Frequently Asked Questions

Call tracking questions? We have answers.

We’ve tried to address any questions you may have about CallRail call tracking, but if you have a question that we haven’t answered below, please feel free to contact us.

General Questions

How does CallRail work?

We instantly procure a tracking phone number that forwards to your main phone number. Your customers dial the new tracking number, we forward the call, and you answer your main phone like you usually do. CallRail gathers statistics, and you can check them online in real-time. CallRail does not require any special training, equipment, or up-front investment.

Account Management

If I have multiple clients, can I create a separate login for each client?

Yes, you can create separate companies and client logins for you clients within your account. Each of your clients will only have access to their call tracking data.

How many destination phone numbers can I have in my account?

You can have as many destination phone numbers as you’d like. If you choose, each tracking phone number can be routed to a different destination number.

Can CallRail’s dynamic number insertion detect vanity phone numbers on my website?

Yes, CallRail can detect when a phone number contains text. Once you purchase a tracking phone number, we will have to set up the configuration on our end with our advanced swap target settings.

My business operates seasonally, is it possible to disable my account during the off season?

It’s not possible to temporarily disable an account. If you’d like to cancel your account, you can always reactivate it when you’re ready to start re-running your ads. However, be aware that if you cancel your account, your tracking phone numbers will be disabled and you’ll get different phone numbers when you reactivate your account.

What happens if I cancel my account?

Because we don’t require long-term contracts, you can cancel your account any time. If you cancel, your phone numbers will be released at the end of your billing cycle and calls will no longer be routed to your business. Once your phone numbers are released, they cannot be recovered.

Creating Phone Numbers

How long does it take to get a phone number

Phone numbers are available and ready for immediate use.

Do you have toll-free numbers available?

Yes! 888, 877, and 866 numbers are available for an costs per month per number.

How many phone numbers can I have in one account?

With CallRail, you can track as many numbers as your business needs. Extra phone numbers are available for a small fee each month.

Do you offer vanity numbers?

No, we do not offer vanity numbers at this time.

Website Call Tracking

How do I install CallRail call tracking on my website?

We provide a simple javascript code that your webmaster can install on your website. It dynamically replaces the phone numbers on your website when a visitor from an appropriate traffic source is detected (for instance, from Google Ads(formerly AdWords)). The code we provide can be installed just as easily as Google Analytics.

Features

Can I give my client access to their company dashboard without giving them access to all accounts?

Yes, you can do this by setting your client up as a “Manager”, “Reporting” or “Notifications” User. Client users have limited access — they can only see the call data associated with the companies you assign to them, at the security level you specify. Manager users have access to update everything but Billing, but Reporting users cannot create/modify tracking phone numbers (they can, however, make notes and tag calls).