All Systems Operational

About This Site

We monitor the CallRail platform 24/7 to ensure availability and performance. This page shows real-time information pulled from the same sources our engineering team uses for this monitoring. Details will be posted here if any issues arise.

If you're experiencing a service problem or need other assistance, please don't hesitate to contact us via support.callrail.com.

Uptime over the past 90 days. View historical uptime.
Call Tracking Operational
90 days ago
100.0 % uptime
Today
CallRail Web Application Operational
Call Routing ? Operational
Backup Call Routing ? Operational
DNI and Keyword Tracking ? Operational
Tracker Creation Operational
90 days ago
100.0 % uptime
Today
CallRail Call Tracking Mobile App Operational
90 days ago
100.0 % uptime
Today
CallRail Wordpress Plugin ? Operational
90 days ago
100.0 % uptime
Today
Lead Center Operational
90 days ago
99.99 % uptime
Today
Lead Center General Operational
Lead Center Web Application Operational
90 days ago
100.0 % uptime
Today
Softphone Operational
90 days ago
99.97 % uptime
Today
Lead Center Mobile App Operational
90 days ago
100.0 % uptime
Today
Web Chat Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
MMS Operational
90 days ago
100.0 % uptime
Today
Call Recording ? Operational
Call Transcription Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Google Analytics Operational
90 days ago
100.0 % uptime
Today
Google Ads Operational
90 days ago
100.0 % uptime
Today
Google Call Details Forwarding ? Operational
90 days ago
100.0 % uptime
Today
Hubspot Operational
90 days ago
99.93 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Web Form Capture Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
Reports Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Application Dashboard Uptime
Fetching
Dynamic Number Insertion Uptime
Fetching
Call Routing Uptime
Fetching
Call Recording Processing Latency
Fetching
Past Incidents
Apr 26, 2024

No incidents reported today.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024
Call Failures for Some Tracking Numbers
Resolved - All systems are operating normally at this time.
Apr 22, 13:45 EDT
Update - All internal metrics indicate call functionality has been fully restored. We continue to monitor updates from our upstream carrier.
Apr 22, 13:07 EDT
Monitoring - Our carrier is reporting a partial recovery, and our internal metrics indicate call activity has returned to normal. We continue to monitor the situation, but believe calls are routing as expected at this time.
Apr 22, 12:49 EDT
Update - We are currently experiencing a partial outage affecting incoming and outgoing calls on about 25% of tracking numbers. Calls handled within Lead Center, and calls with Advanced Call Flow steps are more likely to be impacted.

Our team has identified an outage at an upstream carrier as the root cause, and we are working with that carrier towards a resolution. No ETA is currently known, but both teams are actively working to fully restore service. We'll post an update as more information becomes available.
Apr 22, 12:22 EDT
Update - We are continuing to work on a fix for this issue.
Apr 22, 12:16 EDT
Identified - We have identified an issue with an upstream vendor and are actively working with them to mitigate the situation. This issue is causing the following impacts:

One-way audio, calls ending abruptly, or calls not connecting on some call tracking numbers
One-way audio, calls ending abruptly, or calls not connecting on some Lead Center calls
Issues with Advanced Call Flows

We sincerely apologize for any disruption this may cause.
Apr 22, 11:35 EDT
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Application Delays
Resolved - This incident has been resolved.
Apr 12, 18:52 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 18:27 EDT
Investigating - Our monitoring has revealed increased delays in some internal systems. Some functions in the web application may be disrupted, but call routing is unaffected.
Apr 12, 17:36 EDT
Call Log intermittently failing to populate
Resolved - This incident has been resolved.
Apr 12, 12:15 EDT
Identified - We have identified an issue with the Call Log intermittently failing to populate or loading slowly. Calls are still being tracked normally. We apologize for any inconvenience this may cause.
Apr 12, 11:28 EDT
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