Build and Update a Custom IVR

Save Time with Customizable Phone Menus

Interactive Menus

CallRail’s hosted Interactive Voice Response (IVR) makes it easy to direct calls where you need them to go
by prompting the caller to select from a menu of options using the keypad of
their phone.

Direct Calls Where They Need to Go

  • Save time by not asking callers who they need to speak to, or redirecting their calls.
  • Customize your message for callers by typing in a prompt, uploading an audio file, or record a message directly within CallRail. We support text-to-speech in five different languages including English, French, Spanish, German, and Portuguese.
  • Set up as many menus as you need.
  • Build multi-level interactive menus without having to use a complex PBX or purchase outdated software.

Getting Started with CallRail’s IVR is Easy

  1. Add a menu step through Call Flow Builder.
  2. Create a message for callers to hear by typing in a prompt, uploading your own audio file, or by recording a message directly within the Call Flow Builder.
  3. Add a menu option and write a description of where or to whom the call will be forwarded.
  4. Decide what will happen after the caller chooses a menu step you’ve configured, including dialing another number, playing a voicemail, or even sending the caller to another menu.
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