Call Scheduling and Routing

Automated Call Distribution Based on Your Company’s Schedule

Call Routing and Scheduling


Automated Call Routing with Custom Call Scheduling

Use CallRail’s Call Flow Builder to create a schedule that determines how your calls should be routed. With custom call scheduling, it’s easy to customize call routing based on business hours or staff availability to ensure you never miss any valuable leads ever again. Your callers will always reach the right person, at the right time.



You can choose to route callers directly to voicemail after hours with a specifically tailored message or utilize any of CallRail’s other custom call routing options based on day and time. This automated call distribution feature ensures the caller receives the proper customer service they would expect.


More than Just Call Forwarding

Standard call forwarding simply routes every call that comes into another number. It doesn’t have the ability to differentiate between calls and therefore cannot provide the high level of customer service you prefer. CallRail’s automated phone call scheduling provides designated call routing based on your custom specifications.

CallRail’s automated call distribution makes it easier to reach key personnel when they are on the road or working from home during specific days or hours. Your employees can go mobile without any risk of missing an important call or compromising their availability. Call scheduling is the key to maximizing your phone staff’s potential to provide superior customer service.


Call Routing Scheduler


The call scheduler gives you the flexibility to:

  • Easily create multiple schedules that determine your call routing path.
  • Get calls to route to different numbers during different times of the day and on different days of the week.
  • Deliver calls to available agents (or voicemail) and make sure calls go to the right person at the right time.
  • Stay in touch with your important clients, suppliers, vendors and long-term supporters by providing the best possible customer experience.
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