Eliminate hours spent tediously reviewing every call recording. Use call transcriptions to understand what happens on your calls and correlate your marketing channels with high-value leads.
Conversation Intelligence
Get an automated, detailed analysis of your conversations
Our Conversation Intelligence engine automatically qualifies phone leads on your behalf by reviewing and transcribing your inbound calls. Using specific details about your calls, we’ll show you which callers are leads and which keywords were used during your calls.
Using your call transcriptions, we’ll instantly categorize and score your calls, and identify keywords that are meaningful to your business
What do I need before I use Conversation Intelligence?
Conversation Intelligence is available on our Conversation Analytics plan or our Analytics Suite plan. Once you’re subscribed to one of these two product plans, you’ll just need to turn call recording on for the tracking phone numbers where you’d like to gather insight. Call recording included for free in every CallRail account.
How will this help me make better marketing decisions?
We personally built our Conversation Intelligence platform using millions of phone calls to ensure our scoring and categorizing methods are relevant to you, your business, and the customers we serve. These features were created from a human-scored dataset that analyzed and organized millions of insights from phone calls for an unmatched level of conversation analytics. Learn more about how we built Conversation Intelligence by reading this blog article.
How do you ensure your call transcriptions are accurate?
Each call recording we capture is a dual-channel recording. This means we’ve separated the caller’s side of the audio from your agent’s side of the audio and isolated background noise before our system transcribes the call. Read our blog post to learn more about our method to provide you with accurate call transcriptions.
What if I go over my included usage?
We’ll continue to transcribe your calls so that your reports stay up-to-date. Once you go over your included usage, you’ll be billed at the “Additional Usage” rates on your current plan. If you’d like to discuss custom pricing for high-volume transcriptions, reach out to a member of our sales team.
“CallScribe and AI and keyword spotting make a huge difference”