Agent Settings

Understand individual and team performance

Get immediate insights on your front line

Any member of your team can be added to your account as an Agent so their activity can be easily organized for your reports and activity logs. Get important insights on their productivity, and even break their calls down into specific metrics like their rate of answered or missed calls.

Empower your team to take calls from anywhere

Each Agent you add to CallRail can add or remove their personal telephone number from receiving calls depending on their availability. This level of flexibility allows your agents to take calls from the office, at home, or on their mobile devices without having to update cumbersome phone systems to take calls.