Call Recording

Coach your staff and qualify leads

Use call recording on your inbound and outbound calls to capture every conversation between your team and your customers. Recorded calls help you understand what your customers ask for when they contact your business, allowing you to assess the quality of campaigns so you know where to invest your time and money.

Each recording is available to review in your call log and email notifications after a call ends. Ensure your callers receive exceptional customer service and provide timely feedback to your team.

Stay compliant with call recording regulations

To help you meet local, state, and federal call recording regulations, you can set up a pre-call voice announcement that informs your callers their call may be monitored for quality and training purposes. This greeting is optional and completely customizable for the security of your staff and your customers.

For HIPAA-compliant customers and those in the payment card industry, we take extra steps to ensure you can still receive your call recordings without compromising personally identifiable information. For more information on our HIPAA-compliant call tracking solution, reach out to a member of our sales team.

Add an extra layer of intelligence to your calls

When you pair call recording with our Conversation Intelligence features, your calls will automatically be transcribed, analyzed, and scored as qualified leads. Conversation Intelligence uses your call recordings to get identify words and phrases that indicate whether or not they’re a qualified lead. Each call we’ve identified as a qualified lead will display this information on your call log and email notifications so you know who to follow up with first.

Your call recordings can also power our call transcription tool. Once active, call transcriptions turn your recordings into speaker-organized, visual transcriptions that help you understand the context of the call without listening to the recording.