What sets a company apart from the rest? Profit margins, stellar customer service, consistent innovation? At CallRail, we believe what defines a company transcends material success.  We prioritize hard work and strive to surpass our business goals, but we know that at the heart of a company, there are people.

Every day, our employees go above and beyond to serve our customers. Whether that’s a member of the sales team connecting a customer with the best service for their business, our success team working to ensure any needs are addressed in a timely manner, or our support team adeptly handling technical issues, CallRail’s employees value our customers’ success.

Travel over to our development and product departments, and you’ll find skilled engineers, UX designers, technical writers and product owners working to bring you the very best feature updates and innovations to streamline your call tracking experience.

If you’ve visited a trade show or interact with us on social media, you’ll meet the marketing and sales team, who work hard to connect our customers to helpful resources, product releases and give an inside glimpse into our culture at CallRail. And of course, we all depend wholly on our admin team to keep the office running smoothly!

At CallRail, we abide by the policy that if you get your work done and do it well, you should have the flexibility to work in a way that empowers you to succeed. Our CEO, Andy Powell, puts it this way, “I feel like if everyone is enthusiastic about being here, that spills over to customers. If you’re happy and feel valued at work, you’ll deal positively with customers.”

It doesn’t stop there. Our employees recently shared their thoughts on what defines CallRail’s culture for them:

“We have a collaborative work environment that’s all about helping one another be successful and still have fun.”

Alyson Watson, Product Owner

“At CallRail, you have the freedom to imagine, create and see your own projects come to life.”

Katherine Hosmer, Technical Content Writer

“CallRail’s culture means being surrounded by people who truly care about the product and future direction of the company. Putting blood, sweat, and tears into every project, large or small. Working insanely hard, but knowing how and when to unwind and play Mario Kart.”

Adam Hofman, Product Manager

“In short, this is the best place I have worked. Love CallRail and all my colleagues. I want to come to work because I enjoy being here.”

Eva Khan, QA Engineer

“I have never had the fortune of working at a company where employees are so genuinely happy to be not only at work, but available to clients’ needs. CallRail is an amazing place to work because we are empathetic to internal and client-facing needs and we are humble enough to encourage their feedback and continually earn their business.”

Ben Francis, Customer Success Specialist

“CallRail’s company culture is a great intersection between hard working, passionate people and laid-back, fun energy. There is a lot of mutual respect and trust that we’re all working towards the same goal: building something together that will be useful and helpful for our customers.”

Kara Kelly, UX Lead

“CallRail is not your typical company. We work hard and play harder. So much is done to make this a great company – team outings, company outings, ping pong and video games, diversity, beautiful office and location, food, beer, approachable management at all levels, opportunities to get to know each other and what each of us does within CallRail – and of course the highest standards when dealing with clients, developing our product and exceptional work ethics.”

Melissa Kerns, Customer Support Specialist

“Work/life balance. This is the first time I’ve truly experienced it although it’s been advertised with each company I’ve worked for throughout my career. I’m trusted to do my work whether I’m at the office or remote, and CallRail truly believes in family first. That is huge for me and sets us apart from everyone else.”

Tameka Hughes, Customer Success Manager

“At the risk of sounding like one of those ‘work hard, play hard’ companies, I have to say that CallRail is really fun. You should be on top of your work first, but it’s great to take breaks, play Mario Kart or have a mini dance party, and then grab my laptop and head to Starbucks. Leadership trusts you to get your work done and be an adult. So there is actually room to enjoy the perks.”

Amanda Coffelt, Graphic Designer

“A collective of collaborative and open-minded individuals with a foundation of inclusive acceptance…we ride hard for each other all day, every day, no matter what.”

Michelle McCurdy, Customer Support Manager

“On top of a sharp group of people, everyone is passionate about what they’re doing at work and outside of work. That passion flows into their work at CallRail and creates an electrifying work environment. It’s really the passionate, diverse group of folks who contribute to our culture of collaboration and excellence.”

Nancy Lim, Marketing Director

Because of the unique blend of people, personalities, and backgrounds that make up Team CallRail, we’re excited to highlight the people behind the product we’re so proud of through a series of spotlight interviews. We’re also rolling out our new company culture hashtag, #WeAreCallRail. You can follow us on Facebook, Twitter, LinkedIn and Instagram for updates on when our spotlights will be released, or just search the hashtag!


Interested in joining the CallRail team? View our open positions.

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