How call recording can bring out the best in your sales team

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on December 11, 2017
lady instructs coworker

Whether your sales team works in B2B, B2C, or anywhere in between, it’s critical to make investments in your personnel. Your sales reps are just as essential a part of your day-to-day operations as engineers, marketers, and support agents. And as DePaul University reported in 2016, the average turnover cost for a sales rep is…

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How to Analyze Call Recordings

Posted by
on September 22, 2016

Recording phone conversations can give you access to valuable information about the state of your sales and service organizations. But without a well-developed action plan, extracting all that great data efficiently can seem like a daunting task. It’s time to take advantage of the insights your call recording software may be hiding from you. Here…

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3 Ways Call Recording Can Transform Your Lead Qualification Strategy

Posted by
on August 24, 2016

While some may believe call recording is an old-fashioned method used to monitor calls, we’ve found that it’s an incredibly powerful call tracking tool. Time and time again, we’ve seen CallRail customers use the insight gained from recorded calls to transform their marketing campaigns and train their staff to improve their customers’ experiences. One of the…

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