Conversation Analytics and the future of analyzing phone calls for customer experience

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on April 20, 2018
robot hand smartphone

“Speech recognition technology has been around for what seems like forever,” says Kevin Mann, CallRail Co-Founder & CTO. “But it’s been pretty  rudimentary until fairly recently.” Mann notes that even though the tech has been around for two decades, it wasn’t until the past few years — when large companies like IBM’s Watson started investing…

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The AI Acquisition Spree and What It Means for Marketers

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on August 3, 2017

Venture capital firms and mobile manufacturers alike are on an acquisition spree, investing heavily in AI-powered voice recognition and text-to-speech technology. With its broad usefulness in sales, customer service, mobile tech, and strategic planning, companies are eager to get in on the ground floor of this fast-growing field. You don’t need a weatherman to know…

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Machine Learning and Building Conversation Intelligence

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on May 23, 2017

Machine Learning: A bit of history If you’ve seen the film “The Imitation Game,” you should remember the pivotal scene where Alan Turing’s machine comes to an abrupt halt. In that moment the Enigma cryptography machine was cracked, changing the direction of WWII and the future of technology forever. Turing later went on to use…

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Conversation as a Medium: The Next Frontier in User Experience

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on April 14, 2017

When it comes to tech’s next frontier, conversation as a medium of innovative user experience is at the forefront. The foremost example of this comes in the form of heavily adopted voice assistants. Jason Douglas, Product Management Director – Actions on Google at Google, recently discussed the timeliness of advances in speech recognition, natural language…

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