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What is Interactive Voice Response (IVR)?

Posted by
on May 21, 2017
woman on phone at desk with computer in front of her

What is Interactive Voice Response (IVR)? Interactive Voice Response (IVR) is an automated phone call operating system that answers a call, asks qualifying questions to callers, and routes the call according to the answers. IVR systems help businesses of all sizes, and most of us have probably heard an IVR when we’ve called a company…

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