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How automated Keyword Spotting can help your business save time and earn more leads

Posted by
on November 10, 2018
Conversation Intelligence tree

Your business requires attention, care, and a great deal of time.  You shouldn’t have to spend hours listening to phone calls when you could be getting other things done. That’s why we created Keyword Spotting — the latest and greatest addition to CallRail’s suite of Conversation Intelligence tools. This feature uses advanced automation and artificial intelligence…

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Greatly reduce time spent on call analysis with CallScribe Search

Posted by
headshot of Anna Niles
on October 12, 2018
callrail neon logo

How many times have you needed to retroactively access a series of emails or documents that share a keyword or filename in the contents? (For example: “Bank statement” or “refund.”) The ability to efficiently uncover key insights via search is equally important when it comes to analyzing your past calls and conversions, which is why…

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Conversation Analytics and the future of analyzing phone calls for customer experience

Posted by
on April 20, 2018
robot hand smartphone

“Speech recognition technology has been around for what seems like forever,” says Kevin Mann, CallRail Co-Founder & CTO. “But it’s been pretty  rudimentary until fairly recently.” Mann notes that even though the tech has been around for two decades, it wasn’t until the past few years — when large companies like IBM’s Watson started investing…

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Using Phone Calls to Drive Content Marketing to Sales

Posted by
Melissa Garner
on February 16, 2018
Robot hands holding a smartphone.

Introduction [Zack] Howdy, everybody! We’re just going to wait a few more minutes before we get started. And yeah, just give us a few. Hello, everybody. Welcome to today’s webinar on using your phone calls to drive your content marketing strategy. My name is Zack Bedingfield, and I am the Search Engine Marketing Manager here…

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What is Conversation Intelligence?

Posted by
on February 6, 2018

What is conversation intelligence? Conversation intelligence is often used to describe one’s aptitude for effective person-to-person communication. In marketing technology, conversation intelligence refers to insights on lead quality and call outcome gained through call analytics. Some forms of conversation intelligence include call recording, call transcriptions, and call scoring. All of these work in tandem to…

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Meet the Newest Addition to Conversation Intelligence: Introducing Call Highlights

Posted by
headshot of Anna Niles
on January 30, 2018
Sideview of two marketers strategizing together

A solid understanding of what happens during phone conversations is fundamental for reaching marketing or departmental goals. CallRail alleviates much of this frustration by providing predefined keywords via Keyword Spotting. While this is a game-changer when it comes to categorizing and scoring calls, it is only as effective as the words or phrases you know…

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