Looking back at year one of the CallRail community

Posted by
on May 11, 2018
neon callrail logo

Why Community? How this journey started Last April, we launched the first version of the CallRail Community. After being hired to manage social media at the start of 2017, being asked to spearhead work on our customer forum was somewhat of a surprise. A little background: I came from a small agency where I managed…

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Announcing the relaunch of CallRail Community

Posted by
on April 17, 2018
callrail neon logo

Today, we’re proud to announce the launch of a brand new user interface design for the CallRail Community! We built the CallRail Community in 2017 as a place for our customers to meet each other, share best practices for using CallRail, and submit feature requests to our team. After months of helping customers find answers…

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What is user experience?

Posted by
Melissa Garner
on March 19, 2018
neon callrail logo

User experience (UX) is a person’s overall experience with a product such as a website or application, and is typically measured by the ease of use and quality that a product holds. Marketers aim to cultivate a positive user experience to increase customer loyalty to a brand. How is user experience measured? User experience can…

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5 ways CallRail uses CallRail

Posted by
on March 13, 2018
floating telephones for call tracking best practices

At CallRail, we built a product that we also use. Not only do we know the ins and outs of our platform, we’re excited to continue expanding its capabilities. Here are some of our favorite ways we use CallRail at CallRail.   1) Call recording = Customer insights Our Sales and Customer Support teams communicate with…

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How to use the Call Flow Builder to maximize inbound leads

Posted by
on December 21, 2017
Red arrow points to red phone

The Call Flow Builder from CallRail increases the power and flexibility of your tracking numbers by routing every call to the right person, every time. Loaded with functionality and customization options, the Call Flow Builder saves you time and money while serving as a robust Interactive Voice Response (IVR) solution for your business. Whether you’re…

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Meet Team CallRail: David Schroeder, International Man of Philanthropy

Posted by
on December 13, 2017
Picture of Team CallRail

David Schroeder’s eyes light up behind his rectangular eyeglasses and he flashes a small grin as he begins rattling off the places in which he’s worked and traveled: “I’ve had the unique experiences of working in Brooklyn, Uganda, Cameroon, Mexico, Honduras, Dominican Republic, the Philippines, North Korea…” In my mind, I can hear the proverbial…

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How automated Keyword Spotting can help your business save time and earn more leads

Posted by
on November 10, 2017
Conversation Intelligence tree

Your business requires attention, care, and a great deal of time.  You shouldn’t have to spend hours listening to phone calls when you could be getting other things done. That’s why we created Keyword Spotting — the latest and greatest addition to CallRail’s suite of Conversation Intelligence tools. This feature uses advanced automation and artificial intelligence…

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CallRail is ranked #128 on Deloitte’s 2017 Technology Fast 500 List

Posted by
on November 9, 2017
Deloitte Fast 500 logo

CallRail has increased revenues by 905 percent from 2013 to 2016 Today, we’re excited to announce that CallRail has been named the 128th fastest-growing company in North America on this year’s Deloitte Technology Fast 500 list. The Deloitte Technology Fast 500 is a yearly ranking of the fastest-growing firms in the fields of media, telecommunications,…

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