What is Conversation Intelligence?

Posted by
on February 6, 2017

What is conversation intelligence? Conversation intelligence is often used to describe one’s aptitude for effective person-to-person communication. In marketing technology, conversation intelligence refers to insights on lead quality and call outcome gained through call analytics. Some forms of conversation intelligence include call recording, call transcriptions, and call scoring. All of these work in tandem to…

Continue Reading

How CallRail Tools Can Enhance Inbound Sales Strategies

Posted by
on November 14, 2016

Still using the old “How did you hear about us?” line? If you are, you’re also probably very aware of the tension between your inbound sales team and the marketing department. More often than not, that question and the conversation that follows, is not captured correctly or even at all, leading to a frustrated marketing…

Continue Reading

Get Your Data Faster with Keypad Scoring

Posted by
on August 8, 2016

When you’re taking business calls, it can be overwhelming to remember important details about the customers you speak with, especially if your company’s call volume is high. If your job requires you to travel for work, keeping up with customers and sales calls can seem like an even more difficult task. You have all this information you’re…

Continue Reading
(888) 907-4718 Sign Up Free
Support Sign In