Route Calls with Ease: New Out-of-the-Box Call Flow Builder Templates

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headshot of Anna Niles
on January 29, 2018
Three Vintage wall telephones

Determining how to to successfully route calls can be a daunting task. Taking into account staff availability, schedules, and location, has historically been a manual, painful process. CallRail’s Call Flow Builder revolutionized this process, giving users the freedom to completely customize the way calls are being routed. With multi-step options, the customizable flows ensure your…

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Introducing Responsive Routing: Intelligent Call Routing from CallRail

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on August 22, 2017

Where your inbound callers get routed significantly impacts how they convert to revenue. If you’re using CallRail’s Call Flow Builder, you can set up intelligent routing specific to your business that gets every caller to the right person, every time. The Call Flow Builder has always featured several customised call forwarding patterns  – simulcall, round…

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Route Calls by Location with Geo-Routing

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on October 13, 2016

Geographically Route Calls Based on Location If your company serves multiple geographic areas, or has multiple locations that serve different areas, ensuring callers reach the right person on the other end of the phone line can prove difficult. Your clients don’t enjoy being put on hold and transferred, or having to repeat the same information time and time…

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