Greatly reduce time spent on call analysis with CallScribe Search

Posted by
headshot of Anna Niles
on October 12, 2018
callrail neon logo

How many times have you needed to retroactively access a series of emails or documents that share a keyword or filename in the contents? (For example: “Bank statement” or “refund.”) The ability to efficiently uncover key insights via search is equally important when it comes to analyzing your past calls and conversions, which is why…

Continue Reading


Using Phone Calls to Drive Content Marketing to Sales

Posted by
Melissa Garner
on February 16, 2018
Robot hands holding a smartphone.

Introduction [Zack] Howdy, everybody! We’re just going to wait a few more minutes before we get started. And yeah, just give us a few. Hello, everybody. Welcome to today’s webinar on using your phone calls to drive your content marketing strategy. My name is Zack Bedingfield, and I am the Search Engine Marketing Manager here…

Continue Reading

How call recording can bring out the best in your sales team

Posted by
on December 11, 2017
lady instructs coworker

Whether your sales team works in B2B, B2C, or anywhere in between, it’s critical to make investments in your personnel. Your sales reps are just as essential a part of your day-to-day operations as engineers, marketers, and support agents. And as DePaul University reported in 2016, the average turnover cost for a sales rep is…

Continue Reading

What is Speech Recognition Software?

Posted by
on October 11, 2017
voice recognition technology machine learning computer

What is Speech Recognition Software? Speech recognition software is a computer program that’s trained to take the input of human speech, interpret it, and transcribe it into text. How Does It Work? Speech recognition software works by breaking down the audio of a speech recording into individual sounds, analyzing each sound, using algorithms to find…

Continue Reading

How To Get the Most Accurate Call Transcriptions

Posted by
on September 18, 2017

An automatic speech-to-text software is a powerful tool that can help you extract insights from your valuable phone call conversations. These transcriptions can save you a ton of time by eliminating the need to listen to hundreds of call recordings all the way through to gain context. Built on voice recognition software, our CallScribe feature…

Continue Reading

How to Utilize Whisper Messages in Your Campaigns

Posted by
on August 10, 2017
Marketer using whisper message

It’s hard to remember a time before caller-ID, a time where we didn’t have the power to screen our calls and decide when and if we were going to answer them, send them to voicemail, or hand the receiver to someone else in the room. Whisper messages are kind of like the caller-ID of marketing campaigns.…

Continue Reading