What is Speech Recognition Software?

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on October 11, 2017
voice recognition technology machine learning computer

What is Speech Recognition Software? Speech recognition software is a computer program that’s trained to take the input of human speech, interpret it, and transcribe it into text. How Does It Work? Speech recognition software works by breaking down the audio of a speech recording into individual sounds, analyzing each sound, using algorithms to find…

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How To Get the Most Accurate Call Transcriptions

Posted by
on September 18, 2017

An automatic speech-to-text software is a powerful tool that can help you extract insights from your valuable phone call conversations. These transcriptions can save you a ton of time by eliminating the need to listen to hundreds of call recordings all the way through to gain context. Built on voice recognition software, our CallScribe feature…

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How to Utilize Whisper Messages in Your Campaigns

Posted by
on August 10, 2017
Marketer using whisper message

It’s hard to remember a time before caller-ID, a time where we didn’t have the power to screen our calls and decide when and if we were going to answer them, send them to voicemail, or hand the receiver to someone else in the room. Whisper messages are kind of like the caller-ID of marketing campaigns.…

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Call Tracking and SEO: How to Use Call Tracking Software for Keyword Research

Posted by
on June 5, 2017
sales rep on headset phone

SEOs and Keyword Research: A Complex Relationship A recent Advanced Web Ranking survey (AWR) of digital marketers across industries found that SEOs believe keyword research is one of the top three most difficult SEO tactics to implement (just behind link building and content creation). This might be because 88% of digital marketers perform keyword research in-house,…

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What is Call Recording Software?

Posted by
on May 20, 2017
man on phone looking at computer screen

What is Call Recording Software? Call recording software is a computer program that allows businesses to audiotape incoming and outgoing telephone calls for use in training, marketing, and other analyses. Is it legal to record phone calls? Call recording is legal in the United States but notification and consent laws differ by state. Every state…

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What is a Softphone?

Posted by
on May 2, 2017
Woman looks at cell phone and sits in front of a laptop that uses softphone technology

What is a softphone? A softphone is a computer program used to make phone calls over the internet from any device with a speaker and mic, including computers and mobile devices. A softphone allows users to make telephone calls without an actual, physical telephone. How do businesses use softphones? Many businesses choose to use softphones instead…

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What is Call Scoring?

Posted by
on April 17, 2017
Woman on a smartphone making a call that call scoring can help with

What is call scoring? Call scoring is the evaluation of phone call data against a defined performance standard, usually for the purpose of scoring customer service agents. For sales and marketing teams, call scoring can help surface certain metrics like sales agent script compliance and inbound lead quality. Once you’ve established the criteria that make…

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How CallRail Tools Can Enhance Inbound Sales Strategies

Posted by
on November 14, 2016

Still using the old “How did you hear about us?” line? If you are, you’re also probably very aware of the tension between your inbound sales team and the marketing department. More often than not, that question and the conversation that follows, is not captured correctly or even at all, leading to a frustrated marketing…

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